Scheduler/Planner

Pertemps Leeds; Knaresborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading staffing agency in Knaresborough is seeking an organised Scheduler to join a busy Scheduling team. In this role, you will coordinate maintenance and emergency callouts, ensuring accuracy in scheduling. Strong customer service skills and proficiency in Microsoft Office are essential, as well as the ability to work efficiently in a fast-paced environment. This role offers a unique opportunity to make a significant impact in the coordination and communication with engineers and customers.

Qualifications

• Experience in a busy office environment required.
• Ability to work in a fast-paced setting is essential.
• Proficiency in Microsoft Office is necessary.

Responsibilities

• Prioritise and schedule works according to requirements.
• Coordinate jobs based on engineer availability.
• Handle emergency callouts efficiently.

Skills

Strong customer service skills

Quick learner

Competent IT skills

Excellent organisational ability

High level of accuracy

Clear communication skills

Job description

PERTEMPS - SCHEDULER OPPORTUNITY

Pertemps are pleased to present an excellent opportunity for an organised, detail-focused Scheduler to join our client's busy Scheduling team.

In this role, you will play a key part in coordinating planned maintenance, small works and emergency callouts, ensuring tasks are accurately scheduled and dispatched to the appropriate engineers. You will also act as a first point of contact for customers, handling enquiries with professionalism and efficiency.

Key Skills & Experience Required

• Strong customer service skills with experience in a busy office environment.
• Quick learner with a positive, proactive approach.
• Able to work effectively in a fast‑paced setting, both independently and within a team.
• Competent IT skills, including Microsoft Office.
• Excellent organisational and planning ability.
• High level of accuracy and attention to detail.
• Clear and confident communication skills, both written and verbal.

Main Responsibilities

• Prioritising and scheduling works in line with system requirements.
• Coordinating jobs based on engineer location, availability and qualifications.
• Responding promptly to emergency callouts and meeting SLA requirements.
• Managing queries arising from scheduled works and escalating where necessary.
• Providing engineers with clear instructions to minimise repeat visits.
• Ensuring customers receive all relevant information relating to their works.
• Handling incoming customer calls and directing enquiries appropriately.
• Completing and updating Excel spreadsheets.
• Assisting with reception duties, including greeting visitors and answering calls.
• Updating the company system and ensuring timely invoicing of completed works.