Scheduler

WATES; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading property maintenance company is seeking a Scheduler to join their Planned Works team in Tamworth. The role involves managing maintenance scheduling, liaising with residents, and ensuring compliance with service standards. Ideal candidates should have prior experience in scheduling, strong communication skills, and the ability to work under pressure. The position offers a competitive salary and benefits package.

Benefits

Competitive salary and benefits package

Opportunities for career development

Inclusive work culture

Qualifications

• Experience in a scheduling, coordination, or planning role, ideally within property services or housing maintenance.
• Strong communication skills and a customer-focused approach.
• Ability to work under pressure and manage competing priorities.

Responsibilities

• Schedule and manage planned maintenance works efficiently.
• Liaise with residents for appointments and updates.
• Monitor job progress to ensure timely completion.

Skills

Scheduling and coordination

Communication skills

Proficiency in scheduling software

Customer service orientation

Attention to detail

Tools

Microsoft Office

Job description

The Vacancy

We are looking for a highly organised and proactive Scheduler to join our Planned Works team in Tamworth. This role is essential in ensuring the smooth coordination of planned maintenance activities across our housing contracts, supporting our operatives and delivering excellent service to our residents.

Key Responsibilities

• Efficiently schedule and manage planned maintenance works, ensuring operatives’ diaries are optimised for productivity and minimal travel.
• Liaise with residents to confirm appointments, reschedule works, and provide updates on progress.
• Monitor job progress and ensure timely completion in line with KPIs and client expectations.
• Work closely with supervisors, contract managers, and customer service teams to resolve scheduling conflicts or access issues.
• Maintain accurate records using our internal systems and ensure compliance with WPS procedures and client SLAs.

What We’re Looking For

• Previous experience in a scheduling, coordination, or planning role, ideally within property services or housing maintenance.
• Strong communication skills and a customer-focused approach.
• Ability to work under pressure and manage competing priorities.
• Proficiency in using scheduling software and Microsoft Office applications.
• A team player with a proactive attitude and attention to detail.

Why Join Wates?

At Wates, we are committed to creating a supportive and inclusive environment where everyone can thrive. We offer:

• Competitive salary and benefits package
• Opportunities for career development and training
• A culture that values integrity, teamwork, and excellence

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting

Work for Wates

Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in and treated with care.

We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.