SaT Operations Manager- Assistant Director- CBS- Belfast

EY Studio+ Nederland; Belfast; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading global professional services firm is seeking an Assistant Director for Core Business Services in Belfast. The role involves supporting the Service Line Operations Director, collaborating with leadership, and driving business performance. Candidates should possess strong communication skills, be analytical, and have experience managing teams. This full-time position emphasizes operational excellence and compliance within a dynamic environment.

Qualifications

• Strong communication and stakeholder management skills with the ability to influence at all levels.
• Analytical mindset with the ability to interpret data, identify trends, and drive business decisions.
• Attention to detail and strong policy application skills.

Responsibilities

• Support the Service Line Operations Director and leadership team.
• Collaborate with operational support teams to deliver required service levels.
• Provide insight and analysis using management information.

Skills

Strong communication and stakeholder management skills

Analytical mindset

Attention to detail

Proactive self-starter

Relationship builder

Experience of managing teams

Proficient in Excel and PowerPoint

Job description

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Assistant Director Core Business Services Belfast

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

UKI Strategy & Transactions (SaT) Service Line Operations Manager Job Description

Job Purpose

The Service Line Operations Manager plays a pivotal role in supporting the Service Line Operations Director (SLOD) and leadership team. This position is responsible for driving business performance ensuring compliance with internal policies and delivering on strategic priorities. The role requires close collaboration with service line leadership operational support teams and cross-functional stakeholders to achieve financial operational and people-related objectives.

Core Responsibilities

This varied role will primarily support the SaT service line but with additional cross service line responsibility for Expense Approvals and compliance with policy.

Operational Excellence

• Collaborate with operational support teams to deliver required service levels and meet business targets.
• Drive improvements in areas such as working capital resourcing recruitment and talent management.
• Lead or support miscellaneous operational tactical and strategic projects as required.

Business Performance & Financial Management

• Evaluate and report on performance against financial targets and key drivers (e.g. pricing revenue utilization).
• Project manage business improvement initiatives and annual strategic/financial planning processes.
• Provide insight and analysis using management information (MI) reports to leadership at regular review meetings.

People Management & Talent

• Support the execution of performance development and management processes across UKI SaT.
• Partner with the Talent function on pay review processes and Talent strategy.
• Involvement in recruitment planning including identifying and approving searches and offers.

ExpenD Expenses preapproval & Compliance

• Act as a Level 2 expense approver for ExpenD. This will entail reviewing requests escalated from Level 1 approvers which may include:
  • Preapproval requests for out of policy items
  • Preapproval requests for expenses above certain thresholds
  • Checking adherence to the Travel & Expense policy
  • Checking adherence to the Hospitality Gifts & Favours policy (where relevant)
• Alongside other Level 2 approvers provide support and guidance to Level 1 approvers.
• Work with other expense approvers to ensure a consistent experience is received by client servers on submission of an ExpenD preapproval request.
• Provide insight and analysis to SLOD using ExpenD MI reports.
• Liaise with Risk Management Talent and Finance teams to address policy breaches and support investigations.

Skills & Attributes for Success

• Strong communication and stakeholder management skills with the ability to influence at all levels.
• Analytical mindset with the ability to interpret data identify trends and drive business decisions.
• Attention to detail and strong policy application skills.
• Proactive self-starter with business acumen and the ability to work independently.
• Relationship builder able to work across functional silos and coach others to deliver solutions.
• Experience of managing teams.
• Confident resilient and able to bring fresh insight to business challenges.
• Proficient in Excel Powerpoint and comfortable navigating PowerBI dashboards (creation not required).

Reporting Line

Reports to: Service Line Operations Director
Works closely with: Sub-Service Line Leaders Senior Operations Managers Talent Risk Management Finance and other operational support team.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

Additional Requirements

Required Experience: Director

Key Skills:

• Employee Relations
• Employee Evaluation
• Management Experience
• Profit & Loss
• Conflict Management
• Operations Management
• Project Management
• Budgeting
• Leadership Experience
• Supervising Experience
• Leadership management
• Financial Planning

Employment Type: Full Time

Experience: years

Vacancy: 1