SARC Patient Crisis Worker

Mountain Healthcare; Cobham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare service provider in the UK is seeking a compassionate SARC Patient Crisis Worker to coordinate care for victims of sexual assault. This role involves providing sensitive support during forensic examinations, managing administrative tasks, and ensuring patient-centered advocacy. Candidates must possess good IT skills, experience in supportive roles, and confidentiality knowledge. Benefits include enhanced leave schemes and training opportunities, making this a fulfilling career in the Health & Justice sector.

Benefits

Enhanced sickness pay scheme

6 weeks annual leave

Pension Scheme

Life Assurance

Well-being programme

Accredited and CPD training opportunities

Qualifications

• Passion for providing patient-centered services.
• Experience in customer-focused environments required.
• Familiarity with confidentiality regulations essential.

Responsibilities

• Coordinate and support patients during forensic examinations.
• Deliver advocacy support and manage patient care pathways.
• Conduct follow-ups and coordinate referrals for additional support.

Skills

Good IT skills

Experience in a supportive environment

Knowledge of confidentiality

Administrative duties experience

UK driving license and access to vehicle

Advanced DBS and level 2 Police vetting

Job description

About the Role

About the Role: Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities. The SPCW will undergo training to fulfill the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).

Location: Surrey SARC, and additional locations through the South East

Shift rates Monday to Thursday £45.84 (20.00 to 08.00 -Friday night finishing at 09.00); and Friday £49.66

S Saturday and Sunday 09.00 to 17.00; 17.00 to 01.00; 01.00 to 09.00 - £40.24

Hourly rate for attendance over 3 hours - £15.85

Bank

Shift Pattern: On calls hours, nights, weekends and bank holidays

Are you looking for a new and exciting alternative career path within the Health & Justice care sector? This is the perfect opportunity for a compassionate person to join a growing, innovative and market-leading service provider within Sexual Assault Referral Centres (SARC).

The role of Patient Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required. Acting as the advocate for patients who attend the centre, you will empower service users to feel in control and be able to support during the forensic process and administration to manage patient care pathways and day to day service delivery.

Job Opportunity

Key Responsibilities will include:

The SARC Patient Crisis Worker (SPCW) will be responsible for providing telephone information and support to patients and their families, managing the administration and coordination of visits by adults, children, and families, including supporting the patient on their journey through the examination, and assisting with the use of the colposcope during the examination procedure. The role also involves delivering advocacy support to patients and their families, ensuring a compassionate and patient-centered approach, while maintaining high standards through Anti-Contamination processes and measures.

In addition, the SPCW will work closely with the SARC Manager to recruit and train zero-hour SPCW, support outreach programs to raise awareness of SARC services, and assist in achieving and maintaining UKAS accreditation for the service.

Support the implementation and ongoing deliver of ISO 15189 and the FSR Code of Practice.

These activities include:

• Training and competency assessing new SPCW in forensic cleaning.

• Book in forensic consumables ensuring acceptance testing and inventory management is complete.

• Assist with DNA Environmental Monitoring where applicable

• Auditing anti-contamination processes

• Understanding contamination risks associated with the activities undertaken as part of their role.

The SPCW will also oversee the continued support of patients following their initial visit to the SARC. This includes conducting follow-up calls, regular check-ins, and coordinating onward referrals, such as housing support, as part of a six-week patient case management program.

The SPCW will offer sensitive and non-judgmental support, empowering service users to regain control, rebuild their self-esteem, and progress positively in their recovery journey.

Essential Skills

Essential Skills Required:

• Good IT skills.
• Experience working in a supportive or customer focused environment.
• Knowledge and understanding confidentiality.
• Experience completing administrative duties.
• Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
• Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.
• Advanced DBS and level 2 Police vetting will be required

About Company

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.

Join the Best Provider, Make the Greatest Difference

Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.

DE&I

Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Benefits

Company benefit

• Enhanced sickness pay scheme
• Enhanced Maternity Pay after 1 year's service
• Enhanced Neonatal/Adoption Pay after 1 year's service
• Well-being programme
• Advanced rota planning for better work-life balance
• 6 weeks annual leave
• Pension Scheme
• Life Assurance
• Apprenticeships
• Employee Assistant Programme
• Long Service/Team of the Month Awards
• A range of accredited and CPD training courses and masterclasses
• Funding for higher education courses after one years’ service