SAP Support Analyst

Harvey Nash Group; Birmingham; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A technology consulting firm is looking for an SAP Support Analyst to work in a hybrid capacity in Birmingham. The role involves providing vital 1st and 2nd line support across various SAP applications, ensuring stability and service excellence. Candidates should have experience in incident management and diagnosing SAP issues. This position offers a salary of up to £45,000 per annum and an opportunity to contribute to system improvements while collaborating with various stakeholders.

Qualifications

• Experience with SAP applications, particularly HR, Payroll, FI, MM, and SD.
• Strong ability to manage incidents and prioritize effectively.
• Excellent communication skills for user notifications and updates.

Responsibilities

• Deliver 1st and 2nd line support across SAP applications.
• Diagnose functional and technical issues within SLA.
• Assist in providing high-quality support and timely resolutions.
• Triage and allocate service requests to SAP teams.
• Conduct root cause analysis for problem resolution.
• Support business readiness for changes and upgrades.

Skills

Incident management

SAP HR

Problem resolution

System integration

ITSM processes

Job description

Overview

SAP Support Analyst

Hybrid working - 1 day per week on site required in Birmingham

Salary - Up to £45,000 per annum

SAP Support Analyst required to provide 2nd line support across SAP applications. This position is focused around operational support, incident resolution and service excellence, ensuring SAP systems and connected applications remain stable, integrated and responsive to business requirements.

Responsibilities

• Deliver 1st and 2nd line SAP support, managing incidents and service requests within SLA.
• Diagnose functional and technical issues across SAP HR, Payroll, FI, MM, SD and integrated third‑party systems.
• Assist the Team Lead in providing a high‑quality support service with timely resolutions and clear user communication.
• Triage and allocate service requests to SAP teams or wider IT resources to ensure effective resolution.
• Conduct root cause analysis and recommend preventative measures to reduce repeat issues.
• Support business readiness for system changes, upgrades and operational improvements.
• Maintain accurate end‑user documentation and support materials.
• Collaborate with stakeholders, vendors and IT teams to ensure system stability and continuous improvement.
• Experience supporting SAP integrations and third‑party applications.
• Strong understanding of ITSM processes, including incident, problem and request management within SLAs.
• Proven ability to perform root cause analysis and implement preventative actions.
• Confident supporting system changes, enhancements, upgrades and business readiness activities.

Interested? Please submit your updated CV to Emma Siwicki at Harvey Nash for immediate consideration.