SAP Service Delivery Manager

NTT; Birmingham; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology company based in Birmingham is seeking an experienced SAP Service Delivery Manager to lead a dynamic team and oversee service delivery across complex customer contracts. You will have over 10 years of experience in SAP service delivery management, exceptional leadership capabilities, and strong problem-solving skills. The ideal candidate will drive continuous improvement in service standards while ensuring SLA compliance and stakeholder management. This role promises exciting projects utilizing the latest SAP solutions.

Benefits

Flexible work options

Continuous growth and development opportunities

Inclusive work environment

Qualifications

• 10+ years of experience in SAP service delivery management or related roles.
• In-depth knowledge of SAP landscapes, integration, migration, and cloud solutions.
• Experience managing large-scale SAP projects, including resource allocation and risk management.

Responsibilities

• Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks.
• Leading and motivating the SAP support team to drive quality improvement.
• Managing service costs and improving productivity for complex customer contracts.

Skills

Leadership

Problem-Solving

Communication

Customer Focus

Education

Bachelor’s degree in computer science, Information Systems, Business Administration, or related field

Tools

SAP systems (e.g., S / 4HANA, SAP BTP, SAP Ariba, SAP FSM, ECC6.0)

Job description

JOB DESCRIPTION

The team you'll be working with :

Our fast-growing SAP practice is a dynamic and innovative environment where cutting-edge technology meets exceptional service delivery. As part of this thriving team, you’ll contribute to transformative projects, leveraging the latest in SAP solutions & Gen AI to drive success for our global clients

You'lllead the SAP service delivery team to customers, ensuring contracted service commitments and continual service improvements.

Collaborate with internal and external suppliers in a unified service partnership for customers.

Work alongside diverse, skilled professionals (onshore / offshore) and stakeholders to ensure seamless service delivery.

What you'll be doing :

• Overseeing SAP service delivery, stakeholder management, SLA compliance, and service risks.
• Leading, motivating, and developing the SAP support team, directly or indirectly, to build business capability and drive quality improvement.
• Managing service costs and improving productivity for complex customer contracts.
• Identifying and defining requirements for new services in collaboration with customers.
• Ensuring all services are professionally introduced and accepted into service.
• Driving continual improvement of Service Delivery standards and practices for customer contracts.
• Innovating and contributing to the broader service delivery community.
• Supporting proposal development and bid activities, especially in the gas and utilities sector.
• Managing SAP release cycles, including planning, coordination, and execution of releases across environments.
• Ensuring release governance, quality assurance, and compliance with change management protocols.
• Drive DevOps adoption in SAP landscapes,including automation and streamline release processes using CI / CD pipelines
• Understanding of various monitoring and testing tools

What experience you'll bring :

SAP Service Delivery Management Experience : In-depth knowledge of SAP landscapes, integration, migration, and cloud solutions. Experience managing large-scale SAP projects, including resource allocation and risk management.

• Leadership : Proven ability to lead diverse teams, delegate tasks, and motivate team members.
• Problem-Solving : Exceptional analytical skills to diagnose issues and implement solutions.
• Communication : Strong verbal and written communication skills for engaging with clients and stakeholders.
• Customer Focus : Dedication to delivering superior service and building long-term client relationships.

Qualifications and Expertise :

• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
• 10+ years of experience in SAP service delivery management or related roles.
• Strong understanding of SAP systems (e.g., S / 4HANA, SAP BTP, SAP Ariba, SAP FSM, ECC6.0), with familiarity in other ERP systems as an advantage.
• Experience in Gas or Utility sector would be beneficial
• ITIL accreditation or equivalent, and SAP RUN methodology expertise.

Who we are :

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, andcontinuous learning for all our people. This approach fosters collaboration, well-being,growth, and agility, leading to a more diverse, innovative, and competitiveorganisation. We are also proud to share that we have a range of Inclusion Networks such as : the Women’s Business Network,Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

what we’ll offer you :

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here :

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we arecommitted to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know.Join us in building a truly diverse and empowered team.