Salesforce Business Analyst / Product Analyst

Cognizant; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading consulting firm in Greater London is looking for a talented Product Analyst to join our Salesforce practice. This role involves guiding a scrum team, ensuring high-quality user stories, and collaborating with business stakeholders. The ideal candidate should be proficient in Salesforce architecture and have experience with Jira/Azure DevOps. We offer a dynamic workspace with opportunities for growth and impact in the Salesforce ecosystem. Join us to drive meaningful change!

Qualifications

• Strong knowledge of Salesforce architecture and core clouds.
• Proficiency in Salesforce Classic and Lightning Experience.
• Understanding of DevOps processes and secure design principles.

Responsibilities

• Collaborate with stakeholders to build and maintain the product backlog.
• Write high-quality user stories that meet INVEST criteria.
• Conduct backlog refinement sessions with the team.

Skills

Salesforce architecture knowledge

Salesforce Classic and Lightning Experience

Case Management experience

Understanding of DevOps processes

Ability to write user stories

Education

Salesforce Certified Administrator

Salesforce Certified Service Cloud Consultant

Certified Scrum Product Owner

Tools

Jira

Azure DevOps

Job description

Here at Cognizant, we work with clients across the UK to help modernise their businesses.

Cognizant's Salesforce services span across Consulting & Advisory services, design, implementation, and continuous value enhancement. Our customers especially value our ability to provide Salesforce advisory and execution capabilities for complex end-to-end multi-cloud, multi country deployments across the entire spectrum of Customer Experience (CX), be it Sales, Service (including Field Service), Marketing, Commerce, Analytics & Integration. Our dedicated Salesforce practice harnesses the full power of Salesforce products and innovations, while leveraging our design thinking, consultive approach, and CX expertise to create new digital experiences for customers.

Are you ready to drive meaningful change in the Salesforce ecosystem? Cognizant is searching for a talented Product Analyst to join our dedicated Salesforce practice. You’ll play a pivotal role guiding a scrum team through the delivery of multiple concurrent projects, from solution design to implementation and post-go-live support.

This role requires strong business acumen to translate complex requirements into clear user stories with complete acceptance criteria. The ideal candidate will have the confidence to challenge assumptions and protect the integrity of the product and team when necessary.

Key Responsibilities:

• Collaborate with business stakeholders to build and maintain the product backlog (convert demand into Epics/Features).

• Prepare Product Response templates highlighting impacts and dependencies across upstream and downstream systems.

• Support the Lead Product Owner in decomposing Epics into Features and prioritising based on business value, risk reduction, opportunity enablement, and effort.

• Write high-quality user stories in Jira/Azure DevOps that meet INVEST criteria.

• Conduct backlog refinement sessions with the team.

• Maintain high standards in documentation and presentation.

• Model user journeys and create story maps for clarity across business and technical teams.

• Collaborate with UI/UX designers to ensure WCAG 2.1 AA compliance.

• Assist with UAT for complex functionality.

• Apply Scrum Product Owner principles and practices.

Essential Skills:

• Strong knowledge of Salesforce architecture and core clouds (Service Cloud, Experience Cloud).

• Proficiency in Salesforce Classic and Lightning Experience.

• Familiarity with Lightning Web Components/Aura, APIs, and integration patterns.

• Experience in Case Management, Knowledge Management, and Contact Centre solutions.

• Understanding of DevOps processes and secure design principles.

Nice to Have:

• Exposure to Einstein products, Agentforce, Data Cloud.

• Additional Salesforce certifications beyond those listed below.

Qualifications:

• Salesforce Certified Administrator (Essential but flexible)

• Salesforce Certified Service Cloud Consultant (Essential but flexible)

• Certified Scrum Product Owner (Essential but flexible)

• Salesforce AI Associate (Desirable)

• Salesforce AI Specialist (Desirable)

Location and Travel Requirement:

• 40% (likely to increase to 60%) working from East London office at Stratford.

  If you are passionate about Salesforce and want to make a real impact in a collaborative, fast-paced environment, we’d love to hear from you. Apply today to join Cognizant’s award-winning team!

  Cog2025