Salesforce Administrator

JR United Kingdom; London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading technology firm in London is looking for an experienced Salesforce Administrator specializing in Service Cloud. The role involves managing Salesforce configurations, supporting users, and ensuring data quality, with a requirement for at least 5 years of experience. This position offers a hybrid work model with 2 days office-based and 3 days remote.

Qualifications

• 5+ years of hands-on Salesforce admin experience, especially with Service Cloud.
• Salesforce Administrator Certification is required.
• Strong skills with automation tools and data migration tools.

Responsibilities

• Support Service desk team for any Level 3 issues.
• Manage Salesforce configuration, including objects and flows.
• Create reports and dashboards.

Skills

Service Cloud expertise

Salesforce certification

User administration skills

Automation tools knowledge

Data management skills

Communication skills

Education

Salesforce Administrator Certification

Tools

Salesforce

Data Loader

Job description

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Salesforce Administrator - Service Cloud

Location: London : (Hybrid: 2 days office-based, 3 days remote)

Right to Work: Candidates must have the right to work in the UK without visa restrictions (no sponsorship offered)

Our Client is seeking a Salesforce Administrator with strong expertise in Service Cloud (MUST), Experience Cloud preferred and Marketing cloud (nice to have).

Key Responsibilities:

• Support Service desk team for any Level 3 issues
• Manage Salesforce configuration: objects, fields, page layouts, record types, workflows, flows, and approvals
• Administer users, roles, profiles, and security settings
• Create reports and dashboards
• Maintain data quality through cleansing and de-duplication
• Environment refresh activities
• Collaborate on integrations and AppExchange implementations (if any)
• Stay updated with Salesforce releases and recommend improvements

Requirements:

• 5+ years of hands-on Salesforce admin experience (Service Cloud (MUST) , Experience Cloud preferred, Marketing cloud (nice to have))
• Salesforce Administrator Certification (Advanced Admin a plus)
• Strong skills with automation tools (Flows, etc)
• Experience with data migration tools (Data Loader, etc.)
• Excellent communication and stakeholder management skills