Sales Team Manager

One to One personnel Limited; Southend-on-Sea; On-site; GBP 40,000 - 48,000; Full time

Job summary

A leading travel insurance provider in the UK is seeking a Sales Team Manager to lead and inspire a telesales team. The role involves setting performance targets, coaching team members, and optimizing call centre operations. The ideal candidate will have experience in managing telesales or contact centre teams and a strong understanding of sales metrics. This position offers a competitive salary and generous benefits including health plans and flexible working arrangements.

Benefits

Quarterly Manager Bonus

32 days’ annual leave

Company-paid health cash plan

Company pension scheme

Holiday buy scheme

Staff discounts on travel insurance

Ongoing training

Career progression opportunities

Qualifications

• Experience leading a telesales or contact centre team.
• Strong understanding of sales metrics and targets.
• Proven coaching skills to bring out the best in people.
• Proactive mindset with a focus on improving performance.

Responsibilities

• Lead and inspire the sales team to hit performance targets.
• Monitor call centre metrics to improve results.
• Provide coaching and feedback to team members.
• Drive consistent performance through monitoring KPIs.
• Collaborate with other teams for smooth operations.

Skills

Leading telesales or contact centre team

Sales metrics and targets

Coaching and team building

Understanding Contact Centre operations

Proactive and solutions-focused mindset

Customer experience focus

Job description

Sales Team Manager

Romford | £40,000 with OTE £48,000 + Bonus | 37.5 Hours | Shift Rota

Take Your Career to the Next Level! Are you an experience Sales Team Manager ready to take the next step in your career? A dynamic opportunity awaits you at one of the UK’s leading travel insurance specialists for a Sales Team Manager who leads by example, inspires team spirit, and drives performance. If you're passionate about coaching others, achieving ambitious targets, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step.

To be considered you must have experience leading a telesales or contact centre team, have a strong understanding of sales metrics and targets and a solid grasp of Contact Centre operations and how to keep things running efficiently.

Key Responsibilities

As a Sales Team Manager, you’ll be leading a team of telesales professionals, helping them grow, perform, and succeed. Your role is all about creating a high-energy, supportive environment where people are motivated to hit targets — and feel good doing it.

• Lead and inspire your sales team to meet and beat performance targets
• Monitor call centre metrics and spot ways to improve both customer experience and team results
• Provide regular coaching, feedback, and support to help each person be their best
• Keep a close eye on KPIs and use your know-how to drive consistent performance
• Use your commercial brain to suggest new ideas and improve how we do things
• Work closely with other teams (like operations, marketing, and compliance) to keep everything running smoothly

Experience

• Experience leading a telesales or contact centre team, you're confident managing performance and building team culture
• A strong understanding of sales metrics, targets, and what makes teams tick
• Someone who’s great at coaching and knows how to bring the best out in people
• A solid grasp of Contact Centre operations and how to keep things running efficiently
• A proactive, solutions-focused mindset, you're always looking for ways to improve
• A team player who loves collaborating and is all about hitting shared goals
• Passion for giving customers great experiences, especially those who need extra reassurance when booking travel

What's in it for you?

• Basic Salary: £40,000 with an OTE of £48,000
• Quarterly Manager Bonus: Uncapped, with a realistic OTE of £600+ per month / £8,000 per annum
• 32 days’ annual leave (including bank holidays)
• Shift Patterns include:

• Monday to Friday: 8:30 AM – 8:00 PM
• Saturday: 9:00 AM – 5:30 PM
• Sunday: 10:00 AM – 5:00 PM
• You’ll work 1 in 2 weekends (either Saturday or Sunday), with a day off in the week in return

• A great benefits package, including:

• Company-paid health cash plan
• Company pension scheme
• Holiday buy scheme
• Staff discounts on travel insurance

• Ongoing training on our products and sales techniques
• Real career progression opportunities
• A supportive, friendly team where your ideas and input are valued

Ready to Make a Real Impact?

If you're an experienced professional looking for your next challenge in a fast-paced, forward thinking environment, we’d love to hear from you. Step into a role where your contributions matter and your growth is supported.

Get in touch with Louise or Aimee at One to One Personnel on 01702 464444 or send your CV.