Sales Support Executive

STORM Technologies PH; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider in Watford is seeking a Sales Support Executive to assist the sales team in managing quotes and fulfilling customer orders. The ideal candidate should have at least 2 years' experience in a similar role, possess strong communication skills, and be action-oriented. This position offers a full-time role with competitive benefits, including 20 days of annual leave, an enhanced workplace pension, and opportunities for charitable engagement.

Benefits

20 days annual leave plus 10 personal days

Enhanced Workplace Pension

Day off to work with a charity

Subsidised on-site Kitchen

Qualifications

• At least 2 years’ experience in an Account Management or Sales Support role.
• Strong understanding of the channel and market.
• Ability to work in a fast-paced sales environment.

Responsibilities

• Support the Sales team in managing quotes and orders.
• Negotiate special price discounts with manufacturers.
• Handle customer queries related to order fulfilment.
• Ensure customer service level agreements are met.

Skills

Strong communication skills

Teamwork

Customer relationship building

Attention to detail

Action-oriented

Job description

Established in June 2000, Storm has grown from strength to strength as a focused IT value-added reseller. Our aim is to deliver exceptional service to our customers in corporate and public sector organisations.

As an IT solutions provider, storm delivers best-of-breed solutions, from hardware and software to networking, cloud and support services, we deliver a first-class service and enjoy multi-vendor partnerships, awards and accolades.

With a growing team across account management, pre-sales, solutions and technical expertise, we work hard every day to retain our impressive portfolio of private and public sector clients.

What you’ll be doing

As a Sales Support Executive you’ll be working with our Sales team, supporting them in the growth of their business with an array of tasks. We are looking for a strong candidate to join our exciting team where you will be trained and encouraged to reach your potential.

In-depth training programme including induction to Storm as a company, the industry we operate in and the products and services we sell

Quote management and administration for a portfolio of key customers

Working in conjunction with the Sales team to ensure all quotes are effectively raised and orders placed

Working with manufacturers to apply for and negotiate special price discounts for the team and customers

Handling any queries relating to the fulfilment of customer orders

Delivering against pre-defined customer service level agreements

Owning the quote process and feeding back updates at key stages to the account managers

Responsibility for customer backlog reports; lead times; delivery performance; sales order creation; customer information provision; customer service, relationship building; reporting

Identifying process improvements that improve business efficiency and profitability

Interaction and relationship building internally with key supply chain contacts and externally with customers

Managing customer returns and ensuring timely resolution in line with company policies

The skills you’ll need

We are looking for someone with ideally 2 years’ experience within an Account Management focused role or Sales Support role with another reseller.

Well-presented and confident

Possesses strong communication skills

A good understanding of the channel and our market is essential

Proven track record of working as part of a team in a fast-paced sales environment

action oriented and full of energy for the things you see as challenging

Not fearful of acting with a minimum of planning

Dedicated to meeting the expectations and requirements of internal and external customers

Gets first-hand customer information and uses it for improvements in products and services

Establishes and maintains effective relationships with customers and gains their trust and respect

Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organisation

Provides individuals with information so that they can make accurate decisions

What we offer

Working hours Monday – Friday 9am – 5:30pm

20 days annual leave plus 10 personal days and an extra half day off on your birthday.

Enhanced Workplace Pension

Day off each year to work with a charity of your choice

Subsidised on-site Kitchen with an incredible chef offering breakfast and lunch every day

Successful applicants will need to undertake an enhanced Disclosure and Barring Service (DBS) check upon starting your employment with us.

Storm Technologies is an Equal Opportunities Employer, and we are committed to being a welcoming, successful, and compassionate workplace for all employees. The workforce at Storm is diverse and the environment inclusive.