Sales Support Coordinator

Kinetic Office Recruitment; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable recruitment firm in Birmingham is seeking a Sales Support Coordinator to provide vital support to the sales team. The ideal candidate will possess sales support experience, strong communication skills, and proficiency in CRM/ERP systems. This role offers a competitive salary, annual bonuses, and generous holiday entitlements, making it a great opportunity for those looking to grow in a friendly, family-oriented working environment.

Benefits

Competitive salary

Annual bonus

25 days holiday

Pension

Free car parking

Qualifications

• Previous relevant experience in a similar sales support role.
• Knowledge of the sales and purchasing process.
• Good communication and interpersonal skills.

Responsibilities

• Develop and regularly update databases for pipeline projects.
• Respond to tender enquiries and prepare quotes.
• Provide administration support to the external sales team.

Skills

Sales support experience

CRM or ERP systems

Communication skills

Time management

Microsoft applications proficiency

Job description

Overview

Our well-established client is a key player in their field. Even with their substantial growth over the years they have retained their culture and ethos of a friendly and professional family business.

They are looking for a Sales Support Coordinator to join their small, friendly team providing internal support to the 4 x UK Sales teams. Working with their customers, prospects and suppliers to support and assist the sales teams to win new business. Working collaboratively with the post order teams to ensure accurate and timely orders.

Duties

• Develop and regularly review and update databases for all pipeline projects
• Respond promptly to tender enquires
• Prepare and send out quotes to customers
• Build and maintain a solid understanding of the company product range
• Build relationships with existing Customers and Suppliers to become main point of contact when requested
• Promptly obtain prices from suppliers directly or via salespersons and organise quotes, registrations and samples
• Use the company Order Processing, Call-Off and Credit Control systems to provide administration support to the external sales team
• Provide updated information for the website
• Be proactive in organising databases for mailshots and supporting company marketing activities
• Use internet software (Glenigan) every day to research new projects, contact the prospects and update salespersons and pipeline
• Complete order forms and pass to post order team and check orders when created
• Create and update other databases including supply chain, product trackers, and email addresses for mail-outs
• Attend review meetings as required with key customers and suppliers
• Maintain and update the showroom and sample stores
• Organise seminars to be held in showroom
• Understand and monitor the targets and objectives of the sales team providing reports where required
• Assist with website development by looking for potential Case Studies
• Where required provided front of house reception duties, including greeting visitors, showroom meeting organisation and taking deliveries
• Answer telephone calls for the sales office, assisting with or allocating as appropriate

Essential Experience

• Previous relevant experience in a similar sales support / sales admin or sales role and experienced in the sales order process
• Knowledge and understanding of the sales and purchasing process
• Experienced in using CRM or ERP systems
• Good communication and interpersonal skills, must be able to build and maintain relationships
• Well-developed telephone call handling skills
• Ability to take admin initiatives to create and maintain databases and spreadsheets
• Good administration, organisation and time management skills
• Ability to work accurately and quickly under pressure and make correct decisions
• Proficient use of core Microsoft applications

Benefits

• Competitive salary dependent upon experience
• Annual bonus paid in June
• 35 hour working week, Monday - Friday
• 25 days holiday plus Bank Holidays with option to purchase further holiday and holidays increasing over time
• Pension
• Free Car Parking
• Health and wellbeing service
• Regular events

Please note that due to a high volume of applications across all our adverts we are only able to respond to those who have been shortlisted. If you haven't had a response within 48 hrs please assume you have been unsuccessful