Sales Support and Service Coordinator

Federal Hospitality Equipment Pty Ltd; Welshpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A hospitality solutions provider in Welshpool is seeking a Sales Support and Service Coordinator. In this role, you will be the first point of contact for clients, providing essential administrative support to ensure efficient operations. The ideal candidate has 2-3 years of experience in a similar setting, excellent communication skills, and proficiency in Microsoft Office. This position includes handling client interactions, managing sales documentation, and maintaining CRM databases to enhance customer satisfaction.

Qualifications

• Proven experience in a front office, administrative, sales and/or service support roles.
• Intermediate level proficiency in Excel formulas is required.
• Ability and willingness to learn (Full training provided).

Responsibilities

• Act as the first point of contact for all visitors, clients, and incoming calls.
• Handle general office administration, document filing, and record maintenance.
• Prepare and maintain sales reports, presentations, and other supporting documentation.

Skills

Excellent communication and interpersonal skills

Strong organizational abilities and attention to detail

Ability to multitask and prioritize

Education

Minimum 2-3 years of experience in front office, administrative, or sales support roles

Tools

Microsoft Office Suite

CRM systems (SAP Business One)

Job description

Federal Hospitality Equipment Pty Ltd – Welshpool WA

We are seeking an organized, proactive, and customer-focused professional to join our team as a Sales Support and Service Coordinator.

In this dynamic role, you will be the first point of contact for clients and visitors, while also providing essential administrative sales support to help the team achieving the sales budget, and logging service calls.

You’ll work closely with the service, sales and operations teams to ensure seamless communication, efficient office coordination, and exceptional customer service.

Key Responsibilities

• Act as the first point of contact for all visitors, clients, and incoming calls, delivering a professional and welcoming experience.
• Manage live chat enquiries and collaborate with other sales coordinators nationally to ensure timely responses (full training provided).
• Oversee reception and showroom areas, ensuring they are well-presented.
• Handle general office administration, document filing, and record maintenance.
• Provide day-to-day administrative support to ensure smooth office operations.
• Provide comprehensive assistance to the sales team, including but not limited to order processing, quotation preparation, and client follow-ups.
• Prepare and maintain sales reports, presentations, and other supporting documentation as required.
• Update and manage CRM databases with accurate and up-to-date customer and sales information.
• Liaise with logistics and operations teams to coordinate timely and accurate order fulfilment.
• Logging Service calls with the nation service team.
• Liaising with technicians to provide customers with ETA's of repairs or inspections.
• Following up service jobs from start to finish, ensuring high levels of customer satisfaction.

Qualifications and Skills

• Ability and willingness to learn (Full training provided)
• A positive, team-oriented attitude and professional appearance
• Proven experience in a front office, administrative, sales and/or service support roles
• Minimum 2-3 years of experience in front office, administrative, or sales support roles is required
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Intermediate level proficiency in Excel formulas is required
• Ability to multitask and prioritize in a fast-paced environment
• Australian work rights are required for this position

Preferred

• Experience using CRM systems (SAP Business One) would be an advantage
• Knowledge of basic sales processes or customer service workflows
• Previous experience in retail or hospitality industry

If this sounds like you, please submit an application by clicking on "Apply Now" below.

Thank you for your application, we anticipate a high number of responses and only candidates that are successful in progressing to the next stage will be contacted.

This role will be available to start from the 5th of January.

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