Sales Support Analyst

2i Recruit Ltd; Guildford; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a proactive Sales Support Analyst to enhance global sales operations. This pivotal role involves providing pre- and post-sales support, preparing proposals, processing orders, and ensuring exceptional customer experiences. Ideal candidates have a Bachelor's degree in business or related fields and strong interpersonal skills. Join a dynamic team with a hybrid working model and excellent benefits including a pension plan and health insurance.

Benefits

Hybrid working model

Pension plan

Subsidised private health insurance

Increasing holiday allowance

Free electric car charging

Qualifications

• Minimum 2 years’ experience in Sales Support or Sales Operations role.
• Effective verbal and written communication skills in English.
• Demonstrated ability to meet deadlines.

Responsibilities

• Provide pre- and post-sales support for the global sales team.
• Prepare quotations and proposals for configurations.
• Maintain CRM system ensuring data integrity.

Skills

Interpersonal skills

Organisational skills

Time-management skills

Communication skills

Attention to detail

Education

Bachelor's degree in business or related field

Tools

Microsoft Office

Salesforce

Job description

Are you an organised and proactive individual with a passion for supporting global sales teams? We are looking for a Sales Support Analyst to play a key role in driving our commercial success by delivering exceptional pre- and post-sales support to our international sales team and channel partners.

This position is critical in ensuring a seamless customer experience from lead qualification through to order management and beyond. You’ll be preparing detailed quotations and proposals, processing service and equipment orders, and acting as a key point of contact for commercial documentation and CRM accuracy. You’ll also liaise with channel partners and internal departments to ensure compliance and customer satisfaction.

Key Responsibilities:

• Provide day-to-day pre- and post-sales support for the global sales team.
• Prepare quotations and proposals for configured systems, software, and fee-based services.
• Coordinate with internal stakeholders for non-standard quotations to ensure scope and accuracy.
• Enter and process orders from customers and partners into the ERP system.
• Communicate order status updates to internal teams, partners, and customers.
• Ensure compliance with export requirements in partnership with Operations.
• Monitor sources (websites, RFQ boards, notifications) for new sales opportunities.
• Maintain CRM system (e.g., Salesforce) ensuring data integrity and current opportunity status.
• Respond to customer requests for commercial documents (insurance, compliance, legal, etc.).
• Support lead qualification from marketing events, website inquiries, and other channels.
• Assist with supplier registration processes and documentation submissions.
• Participate in Sales Operations projects and process improvements.

Essential Qualifications & Skills:

• Bachelor’s degree in business, Marketing, or a related field (or equivalent experience).
• Minimum 2 years’ experience in a Sales Support or Sales Operations role.
• Strong interpersonal skills with ability to work independently and cross-functionally.
• Excellent organisational and time-management skills with a focus on accuracy and detail.
• Effective verbal and written communication skills in English.
• Demonstrated ability to meet deadlines and prioritise competing tasks.
• Proficient with Microsoft Office tools (Excel, Word, Outlook, SharePoint).
• CRM experience (Salesforce preferred).

Preferred (but not essential)

• Experience working in a global or multi-lingual business environment.
• Familiarity with Doble’s product portfolio or similar technical industries.
• Fluency in an additional language.

What We Offer

• Hybrid working model (3 days in office / 2 remote), with full-time on-site requirement for the first 6 weeks to complete training, inductions, and build team relationships.
• Pension plan to support your future.
• Subsidised private health insurance.
• Holiday allowance that grows with you – receive an additional day’s holiday for each full year of employment, up to 5 extra days.
• Free electric car charging available at our Guildford office.

Additional Information

• This is an office-based role with no travel required.
• The role involves typical desk-based activities such as working on a computer, using a phone, reading, and producing documents.
• We are an inclusive employer and welcome applications from individuals who may need reasonable adjustments to support their application and working experience.

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

Would you like to discuss this job further?
Speak to our recruitment advisors: 01483 414719