Sales & Service Team Lead - Showrooms & TradePoint

B&Q Limited; Cambridge; On-site; GBP 28,000 - 33,000; Full time

Job summary

A prominent retail company is seeking a Sales & Service Team Manager in Cambridge. The ideal candidate will inspire front end, showroom, and TradePoint teams to deliver exceptional service while driving sales. Responsibilities include leading a diverse team, ensuring compliance, and creating true brand loyalty among customers. This position offers a competitive salary, bonus, and a range of generous benefits, including pension and 6.6 weeks holiday.

Benefits

Award-winning pension scheme

Company Bonus Scheme

ShareSave options

6.6 weeks holiday

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Qualifications

• Ability to lead and inspire a diverse team.
• Committed to customer service excellence.
• Strong sales background with a proven track record.

Responsibilities

• Lead the store operation and shape customer experience.
• Inspire teams to deliver exceptional service daily.
• Ensure safety, security, and compliance routines.

Skills

Obsessed about customers

Sales enthusiasm

Planning and organization

Coaching ability

Feedback delivery

Team coordination

Job description

A prominent retail company is seeking a Sales & Service Team Manager in Cambridge. The ideal candidate will inspire front end, showroom, and TradePoint teams to deliver exceptional service while driving sales. Responsibilities include leading a diverse team, ensuring compliance, and creating true brand loyalty among customers. This position offers a competitive salary, bonus, and a range of generous benefits, including pension and 6.6 weeks holiday.