Sales Service Administrator

CHANEL; Croydon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading luxury goods company is seeking a Sales Service Administrator in Croydon to manage sales order processing and support logistics operations. The ideal candidate will excel in communication and relationship building while maintaining high data accuracy. Experience with logistics software like D365 and M2M is essential. The position offers professional growth and engagement in sustainability initiatives contributing positively to the community and environment.

Benefits

Private Medical Insurance

Pension and Life Assurance

Employee Discounts

Recognition Programs

Qualifications

• Ability to work at a consistently high pace while delivering data accuracy.
• Strong communication and relationship building skills.
• Proven track record with various logistics software.

Responsibilities

• Manage sales order processing and stock coordination.
• Ensure workflow consistency and schedule adherence.
• Analyze data for creating efficiency in operations.

Skills

High data accuracy

Communication skills

Logistics software experience (D365, M2M)

Relationship building

Managing competing priorities

Tools

D365

M2M

Forecast

5ART

Manhattan

Job description

Sales Service Administrator

Location: 5Q, Croydon, London

Reports to: Supply & Service Manager

Contract: Permanent

Your role @CHANEL

Reporting to our Supply & Service Manager, and working as a key part of our team, you will be responsible for administrating the smooth ordering, movement, and storage of our Sales Service and Supply materials. This is a challenging role in a fast paced environment that requires team work and problem solving on multiple levels, with a great eye for detail.

What impact you can create at Chanel

• Managing and coordinating sales order processing in conjunction with stock, delivering a high service level to the market and region (Canada & Ireland) ensuring commercial and marketing deadlines for stock availability and order processing, delivering fulfilment on time
• Ensure workflow into DC is consistent and on schedule – using D365, M2M, Forecast, 5ART, Project Sunrise
• Understand where simplifications and efficiencies can be created
• Increase business agility and resilience by creating flexibility by supporting supply chain sales order office where needed
• Creating efficiency through data analysis – sell in, coverage, stock availability, forecast accuracy, obsolescence management, challenging the commercial and marketing Canada and Ireland, distribution and inventory

What you will bring to the role

• The ability to work at a consistently high pace while delivering outstanding data accuracy
• Fantastic communications and relationship building skills. You will be comfortable creating trusted relationships across internal and external stakeholders across a diverse range of geographies and nationalities
• A proven track record working across a range of logistics software, preferably: D365, M2M, Forecast, 5ART, Manhattan etc
• The ability to manage competing priorities and deadlines, to ensure deliveries arrive as expected.

You are energised by

• Proactively building relationships that allow you to anticipate the needs and expectations of your stakeholders
• Delivering outstanding service to your stakeholders, working as a conduit between local market and France – UK & 3 Divisions; Fashion, Fragrance & Beauty, Watches & Fine Jewellery
• Fine attention to detail, while servicing three businesses operating at a high pace.
• Contributing to the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:
  • Restoring Nature and Climate
  • Investing in Circularity
  • Advancing dignity and prosperity
  • Promoting the autonomy of women

What you will gain from this experience

• Wide exposure to business operations as a collaborative cross team member
• Personal and professional growth through working in a fast paced, diverse role
• Experience working with a best in class, complex luxury goods business, requiring key technical process and solutions to ensure smooth client experience and creating an environment where we can provide the ultimate luxury service.
• The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.

Benefits at CHANEL

Our employee benefits have been created to support you across your professional and personal life by offering you:

• Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
• Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
• Platforms: Multiple Platforms to support across Wellbeing
• Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
• Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
• *Benefits are eligibility dependent and subject to change at any time

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.