Sales Retail Advisor (Luxury Products)

Universal Business Team; City Of London; On-site; GBP 32,000 - 40,000; Full time

Job summary

A luxury retail company located in Harrods, London, is seeking a Sales Retail Advisor for luxury musical instruments. This role involves engaging clients through storytelling and building strong relationships around the appreciation of music. The ideal candidate has a passion for music and excels in a luxury retail environment. Competitive salary of £32,000–£40,000 plus commissions and exclusive Harrods benefits provided.

Benefits

Store-wide discounts

Exclusive staff facilities

Access to Harrods canteen

Full training for luxury retail

Qualifications

• True lover of music, able to connect with clients.
• Warm and approachable personality.
• Skilled at reading customer needs.

Responsibilities

• Welcome clients into the luxury retail space.
• Bring brand heritage to life through storytelling.
• Build lasting relationships with clients.

Skills

Music appreciation

Customer relationship building

Communication skills

Storytelling

Job description

Sales Retail Advisor – Luxury Musical Instruments
Location: Harrods, Knightsbridge, London
Salary: £32,000–£40,000 + Commission + Exclusive Harrods Staff Benefits
Hours: Full Time hours - Permanent

Overview

Bring the magic of music to life in the world’s most iconic department store.

We’re not just selling instruments - we’re inviting people into a story. As the face of our luxury musical instrument concession in Harrods, you’ll be the first spark in a customer’s journey, whether they’re a world-class performer, a passionate collector, or someone discovering the joy of music for the first time.

This is a role for someone who feels music in their soul, who can turn a casual conversation into a moment of wonder, and who thrives in the refined world of luxury retail.

What You’ll Be Doing

• Welcoming clients into a world of sound, craftsmanship, and artistry
• Bringing our brand’s heritage to life through immersive storytelling
• Building warm, lasting relationships with visitors from all over the globe
• Creating an emotional connection that inspires clients to return sometimes days, weeks, or months later
• Acting as an ambassador for the passion, precision, and legacy behind our instruments

Who You Are

• A true lover of music whether you play, sing, or simply understand its power
• Warm, approachable, and naturally able to make people feel at ease
• Skilled at reading people and knowing how to connect in a way that resonates
• A creative communicator who can weave a story around every instrument
• Excited by the elegance of luxury retail and the prestige of Harrods

Benefits

• Competitive Salary: £32,000–£40,000 (based on experience)
• Flexible Hours
• Bonus: Rewarding your contribution to team success
• Harrods Benefits: Store-wide discounts, exclusive staff facilities, and access to the famous Harrods canteen
• Full Training: Master the art of luxury clientele and our unique brand story.

Why This Role Is Special

Harrods is not just a store it’s a destination. Every day, you’ll meet people from around the world who are here to experience the very best. You’ll be part of a small, passionate team entrusted with showcasing instruments of extraordinary beauty and craftsmanship in an environment where excellence is the standard. If you’re ready to combine your love of music with the prestige of luxury retail, we’d love to meet you.