Sales & Reservations Coordinator

Tate; Welwyn Garden City; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prestigious organization in Welwyn Garden City is seeking a Sales & Reservations Coordinator on an 8-month fixed-term contract to cover maternity leave. The ideal candidate will possess strong customer service and administrative skills, with responsibilities including client communication and proactive selling. This role is 100% office-based, requiring applicants to live within commutable distance. Flexible working may be required, including occasional Saturdays.

Qualifications

• Excellent customer service skills.
• Strong administration skills.
• Pleasant and professional telephone manner.
• Ability to work under pressure.

Responsibilities

• Communicate with clients by email and telephone.
• Nurture client relationships through excellent customer care.
• Respond to potential clients via webchat.
• Proactively sell through leads and outbound calling.
• Share product knowledge with clients.

Job description

Overview

We are recruiting for a Sales & Reservations Coordinator for an 8-month fixed term contract to work in a busy and prestigious organisation based in Welwyn Garden City.

To start in September through to approx. May 2026 - this role is to cover maternity leave.

Weekly hours: Monday to Friday: 9.00am to 5.00pm a total of 35 hours per week.

This position is 100% office based - so you must live within commutable distance from the office in Welwyn Garden City.

Excellent customer services, some sales and strong administration skills are vital for this role as you will be having daily contact with clients together with all the administrative back up.

Responsibilities

• Communicate with clients by email and telephone - assisting with any decision making and advising where possible.
• Nurture client relationships by providing excellent customer care - and establishing your own client list.
• Respond to prospective clients via webchat promptly and efficiently.
• Be proactive in selling through leads and outbound calling.
• Use your selling skills to reach monthly targets.
• Share product knowledge with the clients and within the team.
• Guarantee all clients are given regular updates on any outstanding queries.
• Occasionally attend trade shows on company business
• Work Saturdays on a roster basis and be flexible with hours
• Plus other ad hoc duties when required.

Person Specification

• Pleasant and professional telephone manner.
• Sound geographical knowledge.
• Customer service focused and an appetite to succeed.
• Consultative and empathetic approach.
• Ability to inspire customers with enthusiasm
• Excellent communications skills, both written and verbal.
• Ability to work under pressure.
• Flexible and adaptable approach with ability to multitask.
• Ability to work autonomously and on own initiative as well as part of a team

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application