Sales Office Administration Officer

Manpower UK Limited; Whitwood; On-site; GBP 28,000; Full time

Job summary

A staffing agency in the UK is seeking a Sales Office Administration Officer to support customer service and sales operations. Responsibilities include managing orders, coordinating shipments, and providing exceptional customer support. The ideal candidate has 3-4 years of experience in office administration, strong communication skills, and proficiency in ERP and Microsoft Office tools.

Benefits

Supportive work environment

Opportunity to work with international teams

Stable hours and competitive pay

Qualifications

• Minimum 3 to 4 years' experience in office administration or business support.
• Strong attention to detail and organisational skills.
• Excellent communication and customer service abilities.

Responsibilities

• Process and manage sales and purchase orders.
• Coordinate shipments and logistics.
• Generate and distribute customer invoices.
• Register and follow up on customer complaints.
• Work closely with various internal teams.

Skills

Attention to detail

Organisational skills

Excellent communication

Customer service abilities

Proficient in ERP and CRM

Fluent in English

Tools

Microsoft Office

Job description

Sales Office Administration Officer

Location: Castleford (WF10) - relocating to Normanton (WF6) in Dec/Jan
Hours: Monday-Thursday 8:30am-5:00pm, Friday 8:30am-4:00pm
(39 hours/week)
Pay Rate: £13.50 per hour

Join Our Client Team

We're looking for a proactive and detail-oriented Sales Office Administration Officer to join our dynamic team. This is a key role within our customer service and sales support function, working closely with internal departments and external partners to ensure smooth operations and exceptional customer experience.

What You'll Be Doing

Sales & Purchase Administration

• Process and manage sales and purchase orders in our ERP system
• Handle customer quotes, acknowledgements, and tender files
• Ensure accuracy in pricing, VAT, and incoterms
• Communicate effectively with customers and internal teams

Shipping & Export

• Coordinate shipments and logistics
• Liaise with warehousing and distribution teams
• Track deliveries and resolve shipment queries

Invoicing & Payments

• Generate and distribute customer invoices
• Follow up on advance payments and order-related transactions

Customer Service & Support

• Register and follow up on customer complaints
• Maintain accurate customer records and databases
• Archive documents in line with audit and compliance standards

Cross-Team Collaboration

• Work closely with Sales, Technical, Supply Chain, HR, and Finance teams
• Build strong relationships across departments and with customers

Compliance & Continuous Improvement

• Follow company policies, health & safety regulations, and ethical standards
• Contribute to a culture of collaboration, accountability, and improvement

What We're Looking For

• Minimum 3 to 4 years' experience in office administration or business support
• Strong attention to detail and organisational skills
• Excellent communication and customer service abilities
• Proficient in ERP, CRM, and Microsoft Office tools
• Fluent in English (additional languages a plus)
• Commercial awareness and a proactive mindset
• Ability to work independently and as part of a team

Why Join Us?

• Supportive and collaborative work environment
• Opportunity to work with international teams and departments
• Stable hours and competitive pay
• Be part of a company driving innovation and excellence

Ready to apply or want to learn more?

We'd love to hear from you!