Sales Manager - Health And Fitness Centre

Flow Sports Personnel Ltd; Sunderland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading leisure operator in Sunderland is seeking a Membership Manager to lead a team in enhancing membership growth. You will support and motivate your team, ensure high customer service standards, and manage administrative systems. Candidates should have a strong background in membership management and sales, with a proven ability to drive performance. This role offers a dynamic work environment and the chance to make a significant impact.

Qualifications

• Experience in managing a membership or sales team.
• Strong communication skills for external and internal liaising.
• Proven customer service excellence.

Responsibilities

• Support Membership Advisors and monitor performance.
• Convert users to members through strategic management.
• Ensure high customer service standards at all times.
• Empower staff with product knowledge.

Skills

Experience in membership management

Sales management skills

Excellent communication

Customer service skills

Team motivation

Job description

Overview

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their site, based at one of their flagship sites in Washington, Sunderland.

Responsibilities

• Provide a line manager role supporting the Membership Advisors to maximise on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.
• Manage the team with the philosophy to ensure that ''everyone's a member.'' Looking at how our client can convert users to members.
• Develop a high level of customer service and ensure excellence at all times.
• Empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs.
• Ensure administration and systems are kept up to date and compliant.

Qualifications

• The successful applicant will have experience of working within a Membership management or Sales manager or consultant background.
• Excellent communication skills as you will be required to liaise with external and internal customers/staff.
• You will be able to demonstrate at interview your excellent customer service skills and experience.
• You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.