Sales Keyholder

Under Armour; Bicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading sports apparel company in Bicester is seeking a Sales Keyholder. This role involves leading sales initiatives, providing excellent customer service, and coaching team members. The ideal candidate has retail experience, strong communication skills, and is available for a flexible schedule. Employees enjoy benefits such as discounts, well-being support, and opportunities for career advancement. Join us to empower athletes and drive sales in a dynamic environment.

Benefits

Generous employee discount on products

Comprehensive well-being support

Retirement and insurance benefits

Employee Assistance Program

Opportunities for growth

Monthly bonus incentive

Paid time off and holiday pay

Qualifications

• At least 18 years old.
• Local language fluency required; basic English is a plus.
• Available to work a flexible schedule including evenings and weekends.
• Ability to stand for extended periods and lift cartons weighing up to 25 lbs.
• Comfortable with learning technology.

Responsibilities

• Ensure all teammates provide great customer service.
• Lead a selling culture and enhance customer experience.
• Coach, train, and support teammates.
• Manage loss prevention and safety.
• Evaluate store sales and make scheduling adjustments.

Skills

Retail/customer service experience

Strong communication skills

Knowledge of store operations

Advanced selling experience

Comfortable with technology

Education

High school degree or equivalent

Job description

Step up. Lead the floor As a Sales Keyholder, you're the right hand to our store leaders—driving sales, coaching teammates, and keeping energy high. It's the perfect first step into leadership for someone who's ready to take charge, inspire others, and make every shift count.

Your Impact

• Ensure all teammates provide great customer service
• Lead a selling culture and enhance the customer experience
• Recognize and reward performance
• Coach, train, and support teammates
• Manage loss prevention, safety, and audit expectations and results
• Ensure the store is neat, clean, and well‑stocked
• Open and close the store when necessary
• Support in driving sales and retail/omni KPI target achievement
• Act as the leader on duty and consistently models the brand's Athlete service standards and selling behaviors
• Provide in-depth information related to a wide portfolio of technical products
• Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
• Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs.
• Build Athlete loyalty through in-store experience, using various available applications
• Effectively communicate with athletes, teammates, and leadership
• Assume Stock Keyholder responsibilities as necessary
• Perform other tasks as assigned by management

To be considered for this role, you must meet these minimum requirements:

• At least 18 years old
• High school degree or equivalent
• 1+ year of retail/customer service experience
• Local language fluency required; basic English is a plus
• Available to work a flexible schedule; including evenings, weekends, and holidays
• Knowledgeable of store operations, visual merchandising, stockroom, risk management & safety
• Moderate knowledge of industry/retail operations and applying this knowledge to create solutions
• Advanced selling experience and comprehensive industry understanding
• Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodation
• Comfortable with or willingness to learn technology (such as hand‑held and mobile devices)
• Strong communication skills
• Can stand, walk, bend and lift cartons weighing up to 25 lbs./12kgs during each work shift with or without accommodation

At Under Armour, we are committed to empowering those who strive for more, and the company's values—Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality—serve as both a roadmap for our teams and the qualities expected of every teammate. Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do. Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further—no matter your role. That means developing, delivering, and selling the state‑of‑the‑art products and digital tools that make top performers even better.

Benefits will include, where applicable, statutory entitlements commensurate with local labor laws (such as social security, paid leave, and pension contributions), along with company‑provided benefits which may include the following, depending on regional requirements and availability:

• Generous employee discount on Under Armour products
• Comprehensive well‑being support, including access to health and wellness resources
• Retirement and insurance benefits tailored to your local market
• Employee Assistance Program for personal, family, or work‑related support
• Opportunities for growth, learning, and career advancement across our global teams
• Monthly bonus incentive pay eligibility
• Paid time off and holiday pay benefits