Sales Executive

11 Cadogan Gardens; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious boutique hotel in Chelsea is seeking a Sales Executive to manage and grow sales across corporate and leisure markets. The ideal candidate will have a strong background in luxury hospitality sales and exceptional relationship-building skills. You will be responsible for coordinating sales activities, maintaining client records, and supporting group business initiatives. This role offers a unique opportunity to contribute to the success of an iconic hotel.

Benefits

Monthly service charge

29 days of annual leave

Regular team gatherings

Complimentary team meals

Exclusive team rates at properties worldwide

Discounts on spa treatments

Access to employee assistance programme

Qualifications

• Previous sales experience within a luxury 5-star hospitality environment.
• Strong background in managing multiple accounts and handling high-volume client portfolios.
• Ability to thrive in a fast-paced, dynamic, and ever-changing market.

Responsibilities

• Proactively manage and drive sales in both corporate and leisure markets.
• Plan and execute sales activities, including research and client roadshows.
• Maintain organized client records and update Salesforce with feedback.

Skills

Sales experience

Account management

Relationship-building

Proactive attitude

Tools

Salesforce

Job description

Overview

As Sales Executive, you will be responsible for liaising with clients across all market segments, including Group, Leisure, and Corporate. You will play a key role in nurturing relationships, coordinating activity, and ensuring that opportunities are maximised across both properties in line with business objectives. A particular focus of the role will be supporting Group business, working in collaboration with the ILH Group & Events team. You will assist with the coordination of site visits, fam trips, and the welcoming of VIPs and group organisers, acting as a professional and engaging point of contact on property. Alongside client-facing duties, the role carries important administrative responsibilities. You will maintain accurate records of accounts and activities through Salesforce, and help monitor business performance and market trends using platforms such as Agency 360 and STR. This position offers the opportunity to build your sales expertise within a supportive team environment, while playing a visible part in the commercial success of two iconic Chelsea properties.

11 Cadogan Gardens is a truly iconic 19th century boutique hotel in the heart of fashionable Chelsea. Behind its traditional Victorian facade lies a wealth of tradition, heritage and intrigue. This unique London hotel prides itself on giving guests a quintessentially British experience that exceeds every expectation.

Responsibilities

• Proactively manage and drive sales in both the corporate and leisure markets. Focus on securing new corporate accounts and successfully converting both leisure and corporate groups.
• Confidently plan and execute sales activities, including research, telesales, site/hotel tours, entertaining, and client roadshows.
• Fully versed in the full product knowledge of 11 Cadogan Gardens and The Chelsea Townhouse in order to be able to represent both properties confidently to potential clients.
• Be a natural ambassador of 11 Cadogan Gardens, The Chelsea Townhouse and Iconic Luxury Hotels.
• Provide accurate reports on weekly activities and contribute to monthly and annual business reports.
• Take full ownership of ensuring that Salesforce is up-to-date with all feedback and notes, including follow-ups on leads, calls, and appointments, while maintaining well-organised client records.

Qualifications

• Previous sales experience within a luxury 5-star hospitality environment
• Strong background in managing multiple accounts and handling high-volume client portfolios
• Ability to thrive in a fast-paced, dynamic, and ever-changing market
• Charismatic, personable, and driven with a proactive, can-do attitude
• Exceptional relationship-building skills with clients, partners, and colleagues alike

If you find the pace and buzz of service is exciting and can work under pressure, please get in touch, we’d love to hear from you!

Benefits

• Monthly service charge
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
• Exclusive team rates with Relais & Chateaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Complimentary dry cleaning
• Access to our employee assistance programme
• …and so much more.