Sales Executive

Lloyd's; Castleford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A healthcare services provider in the UK is seeking a Sales Executive for their NHS Homecare division. The successful candidate will focus on delivering exceptional service to NHS customers, ensuring smooth patient onboarding, and maintaining strong relationships with stakeholders. Applicants should possess a strong understanding of Homecare services, excellent communication skills, and the ability to manage customer accounts effectively. This role offers a plethora of benefits including 25 days annual leave, a company bonus scheme, and outstanding development programs.

Benefits

25 days annual leave plus bank holidays

Company bonus scheme

Outstanding training & development programmes

Up to £1200 refer a friend bonus

Support from employee assistance programme

Savings and discounts at multiple retailers

Qualifications

• Strong understanding of NHS Homecare services.
• Proven ability to manage customer accounts; NHS experience preferred.
• Ability to work collaboratively across multiple teams.

Responsibilities

• Deliver exceptional service to NHS Homecare customers.
• Support patient onboarding and maintain relationships with NHS stakeholders.
• Respond to customer queries and monitor service performance.

Skills

Customer account management

Excellent communication skills

Organizational skills

Proactive attitude

Attention to detail

Tools

Customer Relationship Management software

Job description

Overview

We're looking for a Sales Executive – HPN to deliver exceptional service to our NHS Homecare customers within our HPN division. This customer‑facing role focuses on protecting existing business, supporting new patient onboarding, and creating a positive environment for growth.

Responsibilities

• Provide a high level of service to NHS HPN customers.
• Support patient pull‑through and ensure seamless onboarding within agreed timelines.
• Build and maintain strong relationships with NHS stakeholders.
• Respond to customer queries and resolve issues promptly by collaborating across internal teams.
• Monitor service performance and KPIs to drive continuous improvement.
• Facilitate invoice query resolution to improve cash flow.
• Contribute to Service Review Meetings and support business development initiatives.

Qualifications

• Strong understanding of NHS Homecare services.
• Excellent communication skills – verbal and written.
• Proven ability to manage customer accounts; NHS account management experience is desirable.
• Highly organized with strong time management skills.
• A proactive, ‘can‑do’ attitude and commitment to customer excellence.
• Ability to work collaboratively across multiple teams.
• Attention to detail and willingness to own issues through to resolution.

Desirable

• Experience selling/promoting services to NHS customers.
• Experience of using Customer Relationship Management software.
• Knowledge of the Homecare market.

Benefits

• 25 days annual leave plus bank holidays.
• Company bonus scheme.
• Outstanding training & development programmes.
• Up to £1200 refer a friend bonus.
• Full support from our employee assistance programme including a health and well‑being app.
• Savings and discounts at multiple retailers through our rewards portal.

We pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person‑centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our resourcing team.