Sales & Customer Service Executive

Tirebuck Recruitment; Birmingham; On-site; GBP 24,000 - 28,000; Full time

Job summary

A recruitment agency is seeking a Sales & Customer Service Executive in South Birmingham. This role involves processing sales orders, providing excellent customer service, and maintaining relationships with clients. Candidates should be confident, organised, and have experience in Microsoft Office. A background in sales support or administration is preferred and offers an opportunity for career growth.

Benefits

20 days’ holiday plus Bank Holidays

Free on-site parking

Full training and ongoing support

Performance related bonus

Qualifications

• Previous experience in sales support, customer service, or administration is preferred.
• Ability to multitask and prioritise in a busy office.

Responsibilities

• Processing sales orders accurately using Sage.
• Liaising with the warehouse to ensure orders are fulfilled efficiently.
• Handling incoming calls and emails, delivering excellent customer service.
• Building strong relationships with the dealer network.

Skills

Confident, professional, and keen to learn

Highly organised with strong attention to detail

Clear communicator, both written and verbal

Experienced in Microsoft Office (Word, Excel, Outlook)

Tools

Sage

Job description

Overview

Job Title: Sales & Customer Service Executive

Contract: Permanent

Hours: Full Time, Monday to Friday, 9:00 am – 5:00 pm (35 hour week with 1 hour lunch break)

Location: South Birmingham

Benefits: 20 days’ holiday plus Bank Holidays, free on-site parking, full training and ongoing support, opportunities to develop your career within a supportive team, performance related bonus

Our client is a long-established, highly regarded business that designs and supplies specialist products across the UK. With a strong reputation for quality and service, they are now looking for a Sales & Customer Service Executive to join their team at their Birmingham offices.

This is an exciting opportunity for someone who is keen to build their office experience and take a first step into a role with real variety, responsibility and career growth potential.

The Role

Supporting the Northern Area Sales Manager, you will play a key part in keeping sales and customer service processes running smoothly. Duties will include:

• Processing sales orders accurately using Sage
• Liaising with the warehouse to ensure orders are fulfilled efficiently
• Handling incoming calls and emails, delivering excellent customer service
• Building strong relationships with the dealer network
• Following up on sales enquiries and opportunities
• Maintaining accurate records of orders and customer interactions
• Working closely with colleagues to resolve queries and improve processes

We are looking for someone who is:

• Confident, professional, and keen to learn
• Highly organised with strong attention to detail
• Comfortable multitasking and prioritising in a busy office
• A clear communicator, both written and verbal
• Experienced in Microsoft Office (Word, Excel, Outlook) – Sage knowledge is a bonus but not essential
• Previous experience in sales support, customer service, or administration is preferred

Why Apply?

This is a fantastic role for someone looking to gain valuable office experience and progress their career in a professional environment. If you are enthusiastic, organised and eager to grow, this could be the perfect next step.

If you feel that you have the necessary skills and experience required to fulfil this role, apply or get in touch with Tirebuck Recruitment for more information.

If successful, one of our consultants will be in touch via phone or email for a confidential conversation about your experience, skills and suitability for the role. Please check your spam folder for any missed communication from us and ensure your contact details are up to date.

Apply for: Sales & Customer Service Executive

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