Sales & Customer Service Administrator

The Best Connection Group Limited; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading wholesaler brand in South East London is seeking a Sales & Customer Service Administrator. The role involves ensuring efficient operations across sales and support functions, handling customer inquiries, processing orders, and maintaining organised records. Ideal candidates should have over 3 years of experience in a similar role, strong communication skills, and proficiency in CRM and Microsoft Office. This is a full-time position with pay at £13.80/hour.

Qualifications

• Minimum of 3 years' experience in a sales support, customer service, or administrative role.
• Strong communication skills with a friendly, professional manner.
• Excellent attention to detail and organisational abilities.

Responsibilities

• Respond to customer enquiries via phone, email, and online channels.
• Process sales orders and ensure accurate data entry.
• Provide product information and follow-up support to customers.

Skills

Strong communication skills

Excellent attention to detail

Proficient in CRM systems

Proficient in Microsoft Office

Ability to multitask

Proactive solutions-focused mindset

Excellent spoken and written English

Job description

The Best Connection are proud to be working alongside our client a leading wholesaler brand to recruit a Sales & Customer Service Administrator in South East London - Full Time Job.

The Role

As a Sales & Customer Service Administrator in South East London, you will play a key role in ensuring smooth day-to-day operations across our sales and customer support functions. You'll work closely with customers, internal teams, and external partners to provide outstanding service and maintain accurate, organised administrative processes.

Working Hours

• Monday to Friday (occasionally Saturday) - 09:00-17:30
• Pay rate: £13.80 p/h

Key Responsibilities for Sales & Customer Service Administrator

• Respond to customer enquiries via phone, email, and online channels
• Process sales orders and ensure accurate data entry into our internal systems
• Provide product information, quotes, and follow-up support to customers
• Coordinate with the sales team to manage leads, orders, and client accounts
• Assist with preparing sales reports, documentation, and customer communications
• Handle after-sales queries and help resolve issues efficiently
• Maintain organised records and support general office administration tasks

What We're Looking For

• Min 3 years' experience in a sales support, customer service, or administrative role working in an office environment.
• Strong communication skills with a friendly, professional manner
• Excellent attention to detail and organisational abilities
• Confident using CRM systems, Microsoft Office (Word, Excel, Outlook), and general admin software
• Ability to multitask and work well under pressure
• A proactive, solutions-focused mindset and willingness to learn
• Excellent spoken and written English skills

The Best Connection is acting as an Employment Business in relation to this vacancy.