Sales Consultant

Vistry Group; Tandridge; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading housing developer seeks a motivated individual for a customer-facing sales role. You will manage sales processes, advocate for customer satisfaction, and ensure clarity of communication. Essential skills include negotiation, organizational abilities, and experience in sales. A competitive salary, bonus opportunities, and comprehensive benefits like annual leave and medical insurance are offered. Join us in making a difference in the housing market.

Benefits

Competitive salary and annual bonus

Salary sacrifice car scheme

Up to 39 days annual leave

Private medical insurance

Enhanced parental leave benefits

Life assurance

Qualifications

• Experience in a customer-facing role, delivering under pressure.
• Proven success in completing the sales process.
• Flexibility in duties and working hours.

Responsibilities

• Ensure adherence to Standard Operating Procedures and training requirements.
• Advocate for customer journey and exceed expectations.
• Manage and implement new sales initiatives.

Skills

Customer-facing experience

Lead generation and sales

Negotiation skills

Strong communication skills

Patience under pressure

Organizational abilities

Interest in property market

Education

5 GCSEs / GCE including Math and English

A Levels in any discipline

Tools

Microsoft Office

Job description

Responsibilities:

1. Ensure all relevant Standard Operating Procedures, sales, and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
2. Implement Vistry's commitment to delivering excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
3. Assist with internal or external audits as required, aligning with Vistry Values of ICQ.
4. Use Vistry systems to perform your role effectively, ensuring clarity of information records for business needs.
5. Represent Vistry professionally with internal and external stakeholders.
6. Proactively seek out prospective sales and follow up all enquiries via telephone and marketing literature to maximize business opportunities.
7. Manage and implement new sales initiatives, negotiating with customers to achieve the best sales outcomes.
8. Maintain awareness of local market and economic conditions.
9. Travel to designated developments for pre-booked customer appointments.
10. Maintain detailed knowledge of house types, build progress, and availability to assist customer decision-making.
11. Be familiar with purchase assistance schemes, alternative sites, and house types to offer tailored options to customers.
12. Proactively sell customer extras and manage reservations to drive additional profit.
13. Respond to cancellations by attempting to 'save' reservations or renegotiating, understanding cancellation reasons, and offering suitable alternatives.
14. Collaborate with site teams to understand build progress and provide customers with relevant information.
15. Coordinate with colleagues to ensure clear communication of the sales process to all stakeholders.
16. Take responsibility for company property, equipment, and presentation standards across sites.
17. Maintain the sales environment, including show homes, in line with brand and company standards.

About Us:

We build more than homes; we're making Vistry. As a responsible developer and award-winning employer, we embody our ethos of doing the right thing. Our values of integrity, caring, and quality guide us in developing sustainable communities across affordable and private housing. We work in a partnership-led way with renowned brands like Bovis Homes, Linden Homes, and Countryside Homes. Vistry is a UK Green Building Council member, a top five housebuilder, and has received multiple awards including Top Employer and Global Top Inspiring Workplaces. Join us in making Vistry.

Experience & Skills:

• Experience in a customer-facing role, delivering under pressure.
• Experience in lead generation and sales through telephone-based business development.
• Proven success in completing the sales process.
• Ability to work under pressure and meet sales targets.
• Excellent IT skills, especially with Microsoft Office.
• Strong negotiation, sales, and communication skills.
• Good organizational and planning abilities.
• Patience and calmness under pressure.
• Friendly, trustworthy, and professional demeanor.
• Comfortable with multi-channel communication.
• Ability to handle complaints and difficult situations.
• Interest in property and the housing market.
• Flexibility in duties and working hours.
• Full driving license and access to a vehicle.
• Willingness to travel to all sales sites and work weekends.

Desirable Qualifications:

• 5 GCSEs / GCE or equivalent including Mathematics and English (C grade or above).
• A Levels in any discipline.

Benefits:

• Competitive salary and annual bonus.
• Salary sacrifice car scheme, mileage allowance.
• Up to 39 days annual leave including bank holidays.
• 2 volunteering days per year.
• Private medical insurance (employee paid).
• Enhanced parental leave benefits.
• Salary sacrifice pension scheme.
• Life assurance (4x salary).
• Share save and incentive schemes.
• Employee rewards portal and more benefits.