Sales Consultant

Furniture Village; Southampton; On-site; GBP 15,000 - 25,000; Full time

Job summary

A leading furniture retailer in Southampton is looking for a Sales Consultant to provide excellent customer service and create rapport with clients. You will be responsible for greeting customers and ensuring a top-notch experience from ordering to delivery. Ideal candidates have a customer-first mindset, excellent communication skills, and the ability to work both independently and within a team. The role offers competitive pay structures with uncapped commission, as well as attractive benefits such as health insurance and generous holiday allowances.

Benefits

5% pension

24/7 medical support

Health insurance

Up to 33 days’ holiday

Perkbox

Refer a Friend bonus

Staff discount

Qualifications

• Instinctively understands and embraces a customer-first mindset.
• Is a natural-born communicator who listens and persuades effortlessly.
• Shows initiative and energy, both independently and as part of a team.
• Pays attention to detail when ordering bespoke furniture.
• Is punctual and professional, with a genuine smile.
• Uses critical thinking to solve problems under pressure.

Responsibilities

• Greet customers and create rapport to understand their needs.
• Ensure an awesome end-to-end experience from ordering to delivery.
• Become a Furniture Village expert with industry-leading training.

Skills

Customer-first mindset

Natural communicator

Initiative and energy

Attention to detail

Punctual and professional

Critical thinking

Job description

SALES CONSULTANT

• You want the flexibility of full or part-time work. You’ve got a life outside of work after all.
• You’re hungry for progression. ‘Growing our own’ and fast-tracking promotions - that’s in our DNA.
• You’ve got a winning way with customers. If you can engage and inspire, and get a buzz from selling beautiful product, you’ll go far.
• You want an industry-leading package with uncapped commission. Basic part-time 3-day salary £15,000. Full-time basic up to £25,000, with average earnings of £50k+ and uncapped OTE.
• You want best-in-class benefits: 5% pension, 24/7 medical support, health insurance, up to 33 days’ holiday, Perkbox, Refer a Friend bonus, staff discount…
• You want to work for an award-winning family business, voted an Outstanding Place to Work and the UK’s leading independent furniture retailer.
• You want to be part of a Great British success story.

The role

You’ll be the face of your store, greeting customers, creating rapport, understanding their needs, and creating an awesome end-to-end experience, from ordering to final mile delivery.

You’ll be part of a dynamic team that’s hungry for success. With our industry-leading training, you’ll soon become a Furniture Village expert, well-versed in beautiful furniture, world-class service, and understanding how to overdeliver on KPIs.

Your Skillset

Our ideal candidate? Looks like this:

• Instinctively understands and embraces a customer-first mindset
• Is a natural-born communicator, one who leans in to listen and effortlessly persuade
• Shows initiative and energy, as part of a team or working independently
• Pays attention to detail (critical when ordering bespoke furniture)
• Is punctual and professional, with a genuine smile
• Uses critical thinking to solve problems without being phased

Our business

Our first store opened in Abingdon in 1989. Today, we have 58 stores across the UK, with more to follow. At Furniture Village, we don’t believe in the hard sell. We focus on understanding customers’ needs, lifestyle, and budget, then helping them find the perfect pieces.

We source from across the globe — handmade mattresses from Yorkshire, bespoke marble-top tables from Italy, precision-engineered wardrobes from Germany — offering beautiful furniture and accessories for every room in the home.

Our people

In the words of our founder and CEO Peter Harrison: “We employ nice people to sell nice furniture to nice customers.” Since 1989, we’ve grown to 58 stores and counting. The key to our success? Our people. We offer real progression, training, and rewards, along with real fun. Over 20% of our team has received long service awards because they want to stay!

Our recruitment

As a family business, it’s important to us that everyone feels part of our family. We’re an equal opportunities employer and welcome everyone. Ready for the next leap in your career? Apply now and let’s talk. Together, we can do wonderful things.