Sales Consultant

Berkeley Group Plc; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent property development company in the UK seeks a dedicated sales consultant. The role involves engaging potential customers, guiding them through the buying process, maintaining accurate records, and ensuring an exceptional customer experience. The company values strong communication skills and offers a range of benefits, including 25 days annual leave and private medical insurance. Candidates should have an understanding of the property market and a knack for meeting targets in a busy environment.

Benefits

25 days annual leave, increasing with service to 33 days

Health and wellbeing benefits including Private Medical Insurance

Lifestyle benefits including access to an online discount platform

Berkeley Foundation volunteer day

Private pension plan

Group life assurance

Qualifications

• Strong understanding of the property market and sales process.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work under pressure and meet targets.
• Experience working with international buyers or overseas property agents is advantageous.

Responsibilities

• Engage with prospective customers, providing expert advice and guidance.
• Convert enquiries into reservations and progress sales.
• Deliver an outstanding customer experience.
• Maintain accurate records using CRM systems.
• Conduct property viewings and present features confidently.

Skills

Strong understanding of the property market and sales process

Excellent communication, negotiation, and interpersonal skills

Proficiency in CRM systems and Microsoft Office Suite

Ability to work under pressure and meet targets

Experience working with international buyers or overseas property agents

Job description

Responsibilities

• Engage with prospective customers, providing expert advice and guidance throughout the buying process.
• Convert enquiries into reservations and progress sales through to legal completion.
• Deliver an outstanding customer experience, ensuring professionalism and responsiveness at all times.
• Maintain accurate records of enquiries, reservations, and customer interactions using CRM systems.
• Support marketing initiatives by following up leads promptly and effectively.
• Conduct property viewings and present the development's features and benefits confidently.
• Liaise with solicitors, financial advisers, and internal teams to ensure smooth transactions.
• Monitor and report on sales performance, customer feedback, and market trends.
• Ensure compliance with company standards, regulatory requirements, and health & safety policies.
• Build relationships with overseas agents and assist international buyers with tailored guidance on the UK property process, including legal and financial considerations.

Customer Service Responsibilities

• Provide clear, timely communication to customers throughout their journey.
• Handle queries and resolve issues professionally to maintain high satisfaction levels.
• Implement feedback mechanisms to identify areas for improvement.
• Offer culturally sensitive support for international clients, ensuring clarity and confidence in the buying process.

Qualifications

• Strong understanding of the property market and sales process.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work under pressure and meet targets.
• Experience working with international buyers or overseas property agents would be advantageous.

About Us

Berkeley Oxford & Chiltern is a proud member of the Berkeley Group, passionate about making a difference and delivering sustainable developments, continuously adapting to improve each development for the communities they serve.

We are committed to working in partnership and collaboration to continue to build fantastic homes in amazing places. No two Berkeley developments are the same and our bespoke approach sets us apart from our competitors. We are constantly evolving and refining as a company to develop some of the most complex sites into successful mixed‑use developments. We have the skills and know‑how to take on a wide range of developments from difficult refurbishments, high rise apartments, large detached properties and even thatched roofs. At the heart of everything we do Is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that we come to work every day. We work hard and what we do is challenging, but it is hugely meaningful and we have fun together. It is clear that we enjoy what we do, the difference we make to society and we are very proud of the people that make up Berkeley. We have a culture that is rooted in attention to detail, strong communication, and a huge feeling of ownership and pride.

Benefits

• 25 days annual leave, increasing with service to 33 days.
• Health and wellbeing benefits including Private Medical Insurance.
• Lifestyle benefits including access to an online discount platform.
• Berkeley Foundation volunteer day.
• Private pension plan.
• Group life assurance.

Working Hours

The standard default full-time working hours in the office are 8am-5pm with core working hours 9am-4pm.