Sales Consultant

IRD Consultancy; Colchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury jewellery firm in Colchester is seeking a skilled Sales Consultant to build lasting relationships with clients. The ideal candidate will excel in managing personal client books, actively listen to uncover unique preferences, and consistently achieve sales targets. This role requires emotional intelligence to handle negotiations gracefully and provide exceptional after-sales care. If you are passionate about luxury service and client satisfaction, we want to hear from you soon!

Qualifications

• Proven experience in relationship management and personal client book management.
• Ability to meet and exceed sales targets consistently.
• Exceptional interpersonal skills to foster loyalty.

Responsibilities

• Manage a personal client book with long-term loyalty.
• Use active listening to uncover customer's needs.
• Meet and exceed sales targets and KPIs.
• Generate referrals through exceptional customer experience.
• Navigate high-value negotiations confidently.
• Ensure high-quality after-sales care and follow-ups.

Skills

Relationship Management

Deep Active Listening

Sales Excellence

Closing with Grace

Emotional Intelligence

Job description

Location: Colchester Employment Type: Full-Time

We are looking for a sophisticated, high-energy Sales Consultant who understands that selling fine jewellery is not a one-time transaction—it is the curation of a lifelong relationship.

In this role, you aren’t just selling gemstones; you are becoming a trusted advisor during the most significant moments of our clients' lives. You will balance a warm, empathetic approach with a fierce, results‑driven mindset. You are someone who finds the "win" in both a closed sale and a client who returns year after year because they trust no one else.

Key Responsibilities

• Relationship Management: Proactively manage a personal client book, nurturing long‑term loyalty through consistent, thoughtful follow-ups and personalized service.
• The Art of Discovery: Use deep active listening to uncover what makes a customer tick. You will identify their motivations, aesthetic preferences, and emotional drivers to present the perfect piece.
• Sales Excellence: Consistently meet and exceed monthly and quarterly individual sales targets and KPIs (e.g., Average Transaction Value, Conversion Rates, and Data Capture).
• Referral Generation: Provide such an exceptional, personable experience that clients naturally become brand ambassadors, driving new business through word‑of‑mouth.
• Closing with Grace: Confidently navigate high‑value negotiations and overcome objections using product expertise and emotional intelligence.
• After‑Sales Care: Oversee the end‑to‑end journey, from initial enquiry to post‑purchase check‑ins, ensuring the luxury experience never falters.

If this sounds like something you might be interested in, reach out for a conversation ASAP - interviews will start imminently!