Sales Business Retention Lead - Arabic Speaking

Wolters Kluwer; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global information service provider is seeking a Sales Business Retention Lead in London. The successful candidate will manage complex customer relationships, develop retention strategies, and mentor junior associates. Fluency in Arabic and strong CRM skills are essential. This role requires excellent communication skills and the ability to address challenging customer issues proactively.

Qualifications

• Top-tier expertise in customer relationship techniques.
• Exemplary verbal and written communication abilities.
• Strong proficiency in CRM tools.
• Expert ability to juggle numerous complex tasks.
• Superior understanding of client needs and swift responsiveness.

Responsibilities

• Address the most complex customer retention challenges.
• Oversee and manage strategic customer records.
• Develop and execute customer retention strategies.
• Perform in-depth follow-ups to guarantee customer satisfaction.
• Provide authoritative product and service information.
• Mentor junior associates in addressing escalated issues.
• Spearhead retention-focused sales initiatives.
• Collaborate with senior management for problem resolution.
• Conduct strategic reporting on customer feedback.

Skills

Customer Relationship Management

Communication

Fluent in Arabic

CRM Software

Problem Solving

Time Management

Active Listening

Team Collaboration

Data Analysis

Job description

About the Role:

As a Sales Business Retention Lead, you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.

Responsibilities:

• Address the most complex customer retention challenges.

• Oversee and manage strategic customer records.

• Develop and execute cutting-edge customer retention strategies.

• Perform in-depth follow-ups to guarantee customer satisfaction.

• Provide authoritative product and service information.

• Mentor and guide junior associates in addressing escalated issues.

• Spearhead advanced retention-focused sales initiatives.

• Collaborate with senior management for high-impact problem resolution.

• Conduct in-depth analysis and strategic reporting on customer feedback.

Skills:

• Customer Relationship Management: Top-tier expertise in customer relationship techniques.

• Communication: Exemplary verbal and written communication abilities.

• Language: Arabic - Must be fluent in Arabic Language.

• CRM Software: Strong proficiency in CRM tools.

• Problem Solving: Resolve the most challenging client issues with ease.

• Time Management: Expert ability to juggle numerous complex tasks.

• Active Listening: Superior understanding of client needs and swift responsiveness.

• Team Collaboration: Lead and guide cross-functional team efforts.

• Data Analysis: Highly proficient in detailed analysis and strategic application of customer feedback.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.