Sales Associate - Selfridges

Thom Browne, Inc.; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury retail brand in Greater London seeks a dedicated individual with at least 3 years of luxury retail experience. Responsibilities include achieving sales goals, delivering exceptional customer service, and maintaining product knowledge. The ideal candidate is organized, self-motivated, and a strong communicator, ideally fluent in multiple languages. The position offers competitive pay, comprehensive benefits, and opportunities for career progression.

Benefits

Highly competitive pay

Comprehensive benefits package

Company uniform

Diverse and inclusive working environment

Career progression and development programs

Qualifications

• Minimum 3 years of experience in luxury retail or related customer service.
• Proficiency in client relationship management and selling techniques.
• Fluency in additional languages is a plus.

Responsibilities

• Achieve and exceed sales plans on a monthly and seasonal basis.
• Provide best-in-class customer service and build strong client relationships.
• Maintain product knowledge and brand awareness.
• Support daily shop presentation and inventory management.

Skills

Luxury retail experience

Client relationship management

Effective communication

Interpersonal skills

Job description

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform : the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE :

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core / seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, process shipment / transfers in a timely manner,
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.

THE IDEAL CANDIDATE :

• Minimum 3 year’s experience in luxury retail or luxury customer service environment.
• Additional language fluency a plus
• Ability to source prospective clients from existing sphere of influence
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

WHAT WE OFFER YOU

• Highly competitive pay
• Comprehensive benefits package
• Company uniform
• Diverse and inclusive working environment
• Career progression and development programs