Sales Associate - Luxury accessories brand

Carl Friedrik; City of Westminster; On-site; GBP 20,000 - 30,000; Full time

Job summary

A luxury retail brand in central London is seeking a dedicated Store Associate to provide exceptional customer service and drive sales. The ideal candidate has previous experience in retail or luxury sales, strong communication skills, and the ability to build rapport with high-profile clients. This role requires multitasking in a fast-paced environment and being proactive in providing personalized shopping experiences.

Qualifications

• Previous experience in retail or luxury sales preferred.
• Excellent multitasking in a fast-paced environment.

Responsibilities

• Ensure every client receives a personalised shopping experience.
• Achieve and exceed sales targets through upselling and cross-selling.
• Maintain the store’s visual presentation and cleanliness.
• Manage inventory and organize products.
• Process transactions accurately and handle payments.
• Collaborate with the store team to achieve goals.

Skills

Strong interpersonal and communication skills

Ability to build rapport with high-profile clients

Detail-oriented and proactive

Tools

Point-of-sale systems

CRM software

Job description

Summary

Carl Friedrik is a travel and leather goods brand challenging traditional luxury. We empower modern professionals in their day-to-day lives with our unique blend of timeless design, understated confidence and quality.

About the role

We are looking for a talented Store Associate to play a key role in our central London store. You will be at the forefront of our brand’s physical presence, responsible for driving sale and delivering unparalleled customer service. This role requires a passion for luxury, excellent communication skills, and a customer-centric mindset.

Who you are

You are a dedicated, detail-oriented individual with a passion for working in a fast-paced and creative environment. If you are motivated to contribute to a team committed to excellence, innovation, and professional growth, we invite you to explore this exciting opportunity.

Your responsibilities

• Ensure every client receives a personalised and exceptional shopping experience.
• Achieve and exceed sales targets through effective upselling and cross-selling techniques.
• Assist in maintaining the store’s visual presentation and cleanliness.
• Manage inventory, ensuring products and materials are well-stocked and organised.
• Process transactions accurately and efficiently, handling payments and booking confirmations.
• Work collaboratively with the store team to achieve collective goals.

Requirements

• Previous experience in retail, hospitality, or luxury sales is preferred.
• Strong interpersonal and communication skills.
• Ability to build rapport with high-profile clients and understand their unique needs.
• Proficiency in using point-of-sale systems and CRM software.
• Detail-oriented, proactive, and able to multitask in a fast-paced environment.

More about Carl Friedrik

We are challenging the outdated practices that characterise the luxury industry. By selling direct-to-consumer, embracing sustainable materials and rejecting seasonal fashion, we are better positioned to serve our customer: the modern professional.

Intelligent design is a crucial part of our ethos. Everyday accessories should be functional and a joy to use — form always follows function in our creative process.

Accessories must also meet the demands of modern living. So we only collaborate with the finest materials and craftsmen. The result: products that last a lifetime.

Carl Friedrik in the media

• New York Times: “Best refined briefcase for daily use: Carl Friedrik”
• Forbes: “The new king in the leather goods space”
• Featured in HBO’s Emmy award-winning drama, Succession.

Start date: As soon as possible

Hiring for multiple positions.