Sales Associate (16, 24, 32 or 40h)

Belstaff; Cannock; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury clothing brand in Cannock seeks Full Time and Part Time Sales Associates for their new store. Candidates should have a passion for customer service and luxury retail experience. You will engage customers, drive sales, and maintain high store standards. Flexible contract hours (16-40) are available. Join the team and be a brand ambassador for an innovative company committed to its heritage.

Qualifications

• Experience in a customer facing role, ideally in luxury retail.
• Confidence delivering exceptional customer service.
• Motivation and drive to achieve sales targets.

Responsibilities

• Deliver exceptional customer service as part of the team.
• Build rapport with customers to anticipate their needs.
• Showcase product collections and share brand stories to upsell.

Skills

Customer service

Sales motivation

Product knowledge

Communication

Job description

Overview

Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.

Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.

A bit about Belstaff

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.

Role

We are searching for Full Time and Part Time Sales Associates to join our Brand New Cannock Store team. 16 hour, 24 hour, 32 hour or 40 hour contracts available.

Our Sales Associates bring Belstaff to life for our customers. As a member of the team, you\'ll need to demonstrate an affinity for the brand values and for engaging customers by sharing knowledge of our heritage and product. You must be motivated by driving sales and contributing to achieving targets by building rapport and delivering an exceptional level of service, whilst maintaining excellent standards throughout the store.

Responsibilities

• Being part of a dynamic and positive team who deliver exceptional customer service
• Approaching customers and building rapport in order to anticipate their needs
• Confidently showcasing product collections and sharing Belstaff stories in order to upsell
• Sharing knowledge of services available including product care, waxing and customisation, and delivering aftersales support
• Maintaining visual merchandising standards and stock on the shop-floor and back of house
• Upholding and following Company and Store Security procedures including loss prevention
• Participating in stock audits and counts
• Liaising with the Store Manager, Assistant Store Manager and Supervisor on day to day decisions
• Being aware of and following all company rules and HSE legislation
• Professionally resolving any customer queries or complaints

Qualifications we are looking for

• Experience in a customer facing role, ideally from within a premium/ luxury retail environment
• Confidence delivering exceptional customer service
• The ability and desire to learn about the brand and our product
• Motivation and drive to achieve sales targets, ideally with some previous experience of doing so
• An interest in the luxury/ premium retail market

Personal attributes

• Inspired by working for Belstaff
• Proud to be a brand ambassador
• Keen to make a positive contribution to the team
• Excited to help us grow our business
• Flexible to work at speed whilst also focusing on the details
• Positive and calm under pressure
• Comfortable taking on instruction and feedback
• Curious and keen to share ideas

Where to from here?

We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you.