Sales Associate

Sales & Marketing; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hotel in London is looking for a Business Development Executive to manage key accounts and increase event bookings. The ideal candidate should have strong sales experience and excellent communication skills. This full-time position offers numerous benefits, including competitive salary, pension scheme, and extensive development opportunities. Join a team recognized for being one of the happiest workplaces in London and contribute to our business growth.

Benefits

Competitive salary

Pension scheme

50% discount in restaurants

Team member and Friends & Family rates

Complimentary stay after probation

Access to private medical insurance

Interest free season ticket loan

Employee Assistance Programme

Qualifications

• Proven sales experience in hospitality or a related field is essential.
• Strong communication and customer service skills are required.
• Ability to work under pressure and meet targets.

Responsibilities

• Account manage existing key accounts and develop new ones.
• Increase residential events held at the hotel.
• Handle telesales appointments and revenue targets.
• Participate in sales trips and trade shows.

Skills

Sales Experience

Customer Service

Organizational skills

Communication skills

Basic Math

POS

Retail Sales

Merchandising

Cash Handling

Planograms

Stocking

Job description

Overview

Join the team that Always Cares!

Are you the typeof person that gets out of bed on the right side every day? If so we would like you to come and join us as a Business Development Executive at the Royal Lancaster London where we encourage your personal development and growth. We are located next to Lancaster Gate tube station and a short distance from Paddington, Bayswater, and Marble Arch stations.

Benefits

• Salary: Competitive
• Pension scheme with company contributions
• 50% discount in all our restaurants and spas across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world‑class management development programmes including educational sponsorship to help you be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme – 24/7 online GP mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focus's community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

Expectations & Responsibilities

• Account manage existing key accounts, tracking and growing revenue along with gaining and developing new accounts for agreed target markets.
• Increase the volume of UK and overseas residential events held at the hotel.
• Full sales function including pre‑sales activities, preparing quotations, researching all potential clients, gathering all market intelligence through initially telemarketing as well as handling post‑sales activities.
• Meet and exceed monthly agreed targets for telesales appointments and revenue targets.
• Recommend membership of relevant associations, sales trips and trade shows that will benefit the Hotel in achieving its budget.
• Work 40 hours per week on a shift rota.

We are Best Employer for 2021 at Springboards Excellence Awards, One of the happiest hotels in London, EarthCheck Silver Certified 2023, 2 rosettes, Hoteliers Charter Approved, Preferred Hotels & Resorts member, Top 100 in the Sunday Times Best Places to Work 2025.

Qualifications & Experience

Required Experience: IC

Key Skills:

• Sales Experience
• Customer Service
• Organizational skills
• Communication skills
• Basic Math
• POS
• Retail Sales
• Merchandising
• Cash Handling
• Epic
• Planograms
• Stocking

All applicants must be legally eligible to work in the UK.

Employment Type: Full‑Time

Experience: years

Vacancy: 1