Sales Assistant

British Heart Foundation; Lytham St Annes; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading charity organization is seeking a part-time Sales Assistant in Lytham St Annes. The ideal candidate will engage with customers, organise donated stock, and deliver first-class service in a fast-paced retail environment. Flexibility for weekends and bank holidays is essential. Enjoy benefits such as 38 days annual leave and a 25% staff discount.

Benefits

38 days annual leave

Health cash plan

25% staff discount

Access to a 24/7 Virtual GP

Qualifications

• Passion and energy for customer service.
• Able to work under pressure in a fast-paced environment.
• Confident in guiding volunteers on the shop floor.

Responsibilities

• Engage with customers and deliver exceptional service.
• Organise and merchandise donated stock creatively.
• Collaborate with E-Commerce to maximise online sales.

Skills

Customer service

Team collaboration

Attention to detail

Creativity

Tech-savviness

Job description

Job Overview

Would you like to join a community‑based retail team that offers amazing choice and genuine sustainability? Look no further – join us as a Sales Assistant in Lytham (FY8 5ER).

This part‑time role works 28 hours a week in one of our busy clothing stores. Our stores are fast‑paced and trade 7 days a week. The role requires flexibility to work weekends and bank holidays on a rota basis. You’ll join the team on a 3‑month fixed term contract.

What does this role involve?

As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role; we’re looking for someone who will deliver a first‑class customer service experience.

Responsibilities

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E‑Commerce team to maximise online sales
• As a Keyholder, you will be the go‑to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience

Qualifications

• Previous retail experience isn’t essential; what truly counts is your passion, energy, and ability to deliver the very best customer service
• Confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
• Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment
• Attention to detail in everything you do
• Positive, creative, confident, customer service focussed and passionate about sustainability
• Comfortable with tech, able to use a till, PC, smartphone and e‑mail with ease
• 18+ years old to apply for this role

Physical demands

This role can be physically demanding and will involve moving a high volume of donation bags.

Safeguarding and inclusivity

As part of our ongoing commitment to safeguarding, we require successful candidates to consent to a basic criminal records check. We are committed to fairness and consistency; anonymous CV software is used during the application process.

Early applications are encouraged

We will be reviewing submissions throughout the advertising period and may close the advert early.

About BHF

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. We connect with local communities and help reduce clothing and waste across the UK.

Benefits

• 38 days annual leave (plus the option to sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Sponsorship

Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship. Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.