Sales Assistant

British Heart Foundation; Fort William; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known charity organization is seeking a passionate part-time Sales Assistant in Fort William. This role, requiring 5 hours weekly, involves delivering excellent customer service, engaging with the community, and supporting retail operations. Applicants should be energetic, detail-oriented, and comfortable working in a fast-paced environment. Benefits include generous annual leave, health plans, and discounts. This position offers an opportunity to make a difference while being part of a dedicated team.

Benefits

38 days annual leave

Early access to wages

Staff discounts

Health cash plan

Access to a 24/7 Virtual GP

Pension with employer contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Passion and energy to provide the best customer service.
• Confidence in guiding volunteers on the shop floor.
• Willingness to engage in physically demanding tasks.

Responsibilities

• Deliver exceptional customer service and promote the charity's mission.
• Organise and merchandise donations creatively for sales.
• Collaborate with E-Commerce for online sales.

Skills

Customer service skills

Teamwork

Attention to detail

Ability to work under pressure

Tech-savvy

Job description

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? Look no further – join us as a Sales Assistant in Fort William.

This is a part time role working 5 hours a week in one of our busy clothing stores. Our stores are fast‑paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.

What does this role involve?

As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast‑paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

• Engage with customers, providing exceptional service and promoting our charity’s mission
• Organise and merchandise donated stock creatively to maximise sales potential
• Collaborate with our E-Commerce team to maximise online sales
• As a Keyholder, you’ll be the go‑to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involve moving a high volume of donation bags.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

• Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
• You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
• Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment.
• Attention to detail in everything you do.
• Positive, creative, confident, customer service focussed and passionate about sustainability.
• You’ll be comfortable with tech, able to use a till, PC, smartphone and e‑mail with ease.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Staff Benefits

• 38 days annual leave (plus the option sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream – early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Ready to apply?

Click the “Apply” button below.

You’ll be seamlessly redirected to the BHF Careers page.

Complete the application form, submit your CV and upload your employment history.

What do I need to know?

• DBS Check: As part of our ongoing commitment to safeguarding, our process requires that successful candidates are asked to consent to a basic criminal records check.
• Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.
• Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.
• Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.