Sales Assistant

LUSH; Cardiff; On-site; GBP 20,000 - 24,000; Part time

Job summary

A popular cosmetics retailer in Cardiff is seeking a passionate Sales Assistant to join their team. The role involves delivering outstanding customer service, engaging customers through consultations, and embodying the company's ethics. Ideal candidates should have strong communication skills and a genuine love for customer service. Benefits include employee discounts, a pension scheme, and flexible working arrangements.

Benefits

Holiday allowance

50% discount on Lush products

Profit-based bonus

Complimentary spa treatment

Pension scheme

Paid day off for your birthday

Cycle to work scheme

Discounted rail and bus season tickets

Employee assistance programme

Flexible working

Qualifications

• Genuine passion for delivering exceptional customer service.
• Capable of collaborating with team members to achieve store goals.
• Strong verbal communication skills to engage customers.

Responsibilities

• Provide an outstanding customer experience consistently.
• Champion Lush’s ethics and values during consultations.
• Engage with customers through active listening.

Skills

Customer Service

Teamwork

Communication

Adaptability

Problem-solving

Organisation

Job description

Overview

Application Deadline: 16 September 2025

Department: Retail

Location: Cardiff (Spa Store)

Compensation: £12.60 / hour

Description

Diversity matters. We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

The role

Sales Assistants are the heartbeat of our business, consistently delivering outstanding customer service year-round. We’re seeking individuals who are passionate and motivated, enthusiastic about showcasing our products. As an excellent team player, you’ll actively engage in giving and receiving feedback, contributing to the growth of our collective skills.

You’ll go beyond the basics by asking insightful questions to understand each customer’s needs, and showcasing our products through captivating demonstrations. Support purchasing decisions by confirming interest through thoughtful questions and securing sales. Your role includes offering shop tours with intelligent link sales, crafting personalized routines, and providing pampering sit-down consultations, including decadent hand and arm massages as part of your daily routine.

Through in-depth training on our products and ingredients, you’ll become a Lush Ambassador, embodying our ethics and values to our customers. Your crucial role will help create the ultimate experience for our guests, ensuring we offer the best service on the high street!

Key Information

Hours available: 12 hours per week

Application Deadline: Tuesday, 16th September

Interview Date: Week commencing 22nd September

Training Day: Onboarding - Monday, 6th October

Start Date: Monday, 6th October

Key Responsibilities

• Providing 5-star customer experience consistently, going above and beyond for our customers to be a day maker
• You will be a Lush Ambassador, championing our ethics and values during consultations
• Engage with customers through active listening to understand and establish their needs, recommend products, and provide relevant information and demonstrations
• Providing sit-down consultations and bespoke routines to fulfil the customers’ needs
• Providing the ultimate Customer Experiences with Arts of Services, including Hand & Arm Massages, Scalp, On the Face, and On the foot demos
• Being adaptable and solutions-focused, as no two days in retail are the same
• Operating our till systems - you will be cash-handling trained
• Stocking products on the shop floor, ensuring our products are clean and inviting to customers

Skills and Experience

Customer Service: A genuine passion for delivering exceptional customer service and understanding customer needs

Teamwork: Capable of collaborating with team members to achieve store goals, and maintaining a positive and supportive work environment

Communication: Strong verbal communication skills to engage customers, actively listen to their needs, and provide relevant product information

Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure

Problem-solving: Skill in identifying and resolving customer issues or complaints, finding appropriate solutions, and ensuring customer satisfaction

Organisation: Aptitude for maintaining an organized store environment, managing inventory, and creating visually appealing product displays

Nice to have but training will be provided:
Ethical and Sustainable Mindset: Understanding and alignment with Lush’s commitment to ethical sourcing, sustainability, and cruelty-free practices

Sales and Product Knowledge: Ability to promote and sell products effectively, demonstrate product features, and provide accurate information to customers

Desirable: Siaradwyr Cymraeg / Welsh speakers. Rydym yng nghanol y brif ddinas, ac angen siaradwyr Cymraeg! Byddwn yn hoff iawn gal chi yma i ddenu mwy o gwsmeriaid ac i wneud iddyn nhw deimlo’n gatrefol yma.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months’ full pay for parental leave (primary caregiver)*
• Financial childcare support on return to work*
• Flexible working

*qualifying period & hours required