Sales Assistant

Lush Ltd.; Basingstoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Basingstoke is seeking enthusiastic store associates to provide exceptional customer service. The role involves welcoming customers, engaging with them to understand their needs, and creating memorable shopping experiences. Candidates should be passionate about teamwork and communication, with opportunities for flexible shifts and bonuses based on performance. This temporary position ends on December 31st, 2025.

Benefits

Holiday allowance

50% discount on Lush products

Profit-based bonus

Complimentary spa treatment

Pension scheme

Paid day off for your birthday

Flexible working

Qualifications

• A true passion for delivering exceptional customer service.
• Ability to collaborate with colleagues and maintain clear communication.
• Commitment to ongoing training and development.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs and provide personalized recommendations.
• Assist in hosting in-store events for an inclusive experience.

Skills

Customer Experience

Teamwork

Communication

Job description

Overview

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information

This is a temporary role with an end date of December 31st 2025.

• Hours available: 8 - 16 hours per week
• Application Deadline: Thursday 25th September 2025
• Interview Date: Ongoing from Saturday 27th September 2025
• Induction & Training: Week commencing Monday 6th October 2025
• Start Date: From Monday 6th October 2025
• Note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

• Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores aim to be havens of kindness, making every customer's day unforgettable.
• Teamwork: Collaborate with colleagues to achieve goals and nurture a positive, growth-focused environment.
• Communication: Maintain clear, open, respectful communication with colleagues and management to support store operations.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Flexible working
• Tailored gender affirming care
• Qualifying period/hours required

Additional Information

Diversity matters. We are building a brand that represents the people of the world. We are committed to expanding perspectives and voices to shape our future. We see you, we celebrate you, we want you. We value positive and approachable communication flow as part of the team on the shop floor.

EEO: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.