Sales and Retail Assistant

Wrexham University; Wrexham; On-site; GBP 10,000 - 40,000; Part time

Job summary

A unique visitor attraction in the United Kingdom is seeking a Front of House - Sales and Retail team member. This role involves providing excellent customer service, operating ticketing, retail, and café services. Ideal candidates will have experience in retail and cafés, alongside strong communication skills. The position requires availability on weekends and holidays, with potential additional hours. Training in relevant systems will be provided. Fluency in Welsh is preferred.

Qualifications

• Experience in retail environments and cash handling.
• Experience in café settings is a must.
• Ability to work weekends and holidays is essential.

Responsibilities

• Provide customer service and sales at the Front of House.
• Operate retail and café facilities, including food preparation.
• Report on sales and stock using Epos systems.

Skills

Excellent communication skills

Literacy and numeracy skills

Understanding of café and retail environment

Passion for customer service

Creativity and attention to detail

Team-working ability

Job description

About Us

Xplore! Science Discovery Centre is a unique visitor attraction and educational charity in the heart of Wrexham city centre. It is the place where science comes alive, as there is nothing quite like it in the region. The team at Xplore! are passionate, committed, and welcoming to all. Xplore! is a flexible employer able to facilitate a wide range of personal circumstances, allowing a wider range of people to be involved in the important job of inspiring future scientists.

About The Role

Xplore! currently has an exciting opportunity for the right candidate with great customer service skills to join the Front of House - Sales and Retail Team. This varied role will involve providing a comprehensive sales, information, and ticketing service to visitors, alongside the operation of a retail and café facility within the Science Discovery Centre. The ticket desk, shop and cafe will be open 7 days a week. Weekend availability and holidays are essential to the role, whilst this is a casual contract, the opportunity to work additional hours may be available during weekdays to meet the needs of the business.

A full understanding of retail environments, including stock rotation, experience of merchandising, cash handling and upselling techniques is essential to the role. Experience working in a café environment is required as you will be taking orders, preparing our expanding selection of foods, keeping the products fully stocked and making fresh pizza! This role is public-facing, therefore excellent standards of customer service and care are required. Working closely with the Customer Services Coordinator, you will be reporting on sales and stock, using our Epos system and the day-to-day running of the Front of House area. A comprehensive training programme will be provided to you in catering, till systems and health and safety.

The ability to speak Welsh is desirable.

About You

• Excellent communication skills
• Excellent levels of literacy and numeracy skills
• A clear understanding of a café and retail environment
• A passion for delivering great customer service
• A flair for creativity with outstanding attention to detail
• Excellent team-working ability