Sales and Marketing Executive

RBH; Plymouth; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading hospitality management firm is seeking a Cluster Sales & Marketing Executive in Plymouth, UK to drive local lead generation and manage meetings and events across Southwest hotels. Candidates should have a proven background in hospitality sales, outstanding customer care abilities, and strong negotiation skills. This role offers an annual salary of £28,000 – £30,000, along with benefits such as discounted hotel room rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Additional day's leave for birthday

30% F&B discount

Flexible working arrangements

Life Insurance

Free meals on duty

Qualifications

• Proven experience in hotel or hospitality sales, with a strong track record in meetings & events.
• Strong commercial outlook with a focus on sales and revenue growth.
• Excellent administrative and reporting skills.

Responsibilities

• Drive local lead generation and maintain strong relationships with clients.
• Manage the meetings & events process at a hotel level.
• Provide timely and accurate reporting on sales activity and event performance.

Skills

Hotel or hospitality sales experience

Meetings & events experience

Customer care skills

Negotiation skills

Proficiency in Word, Excel, PowerPoint

Interpersonal skills

Tools

PMS systems

CRM systems

Job description

OUR HOTEL

Step into history at Plymouth’s first luxury hotel. Opened in 1863, the Duke of Cornwall Hotel is an iconic landmark and a stunning example of Victorian Gothic architecture, praised by poet Sir John Betjeman as “one of the nation’s finest.” For over 160 years, it has welcomed explorers, celebrities, and travellers from around the world, surviving two World Wars and remaining a jewel in Britain’s Ocean City. With 72 individually styled bedrooms, elegant event spaces, and a reputation for timeless charm, the Duke offers more than a workplace, it’s a chance to be part of a living legacy where history meets hospitality.

JOIN US

At The Duke of Cornwall, we are managed by RBH management. We believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

At our hotels, we believe in fostering a supportive and inclusive work environment. We provide ongoing training, career development opportunities, and a chance to work alongside a passionate team dedicated to delivering exceptional service.

In RBH Management, every member of our team must play their part in delivering “Exceptional Service by Exceptional People”.

We are looking for our next Cluster Sales & Marketing Executive to champion local lead generation and drive meetings & events success across our Southwest hotels. If you thrive on building strong business relationships, balancing proactive and reactive sales activity, and enjoy supporting with administration and reporting, this is your opportunity to make a real impact. Reporting to the Cluster General Manager and supported by the Fragrance Sales Team, you’ll play a pivotal role in growing local market share and ensuring seamless delivery of meetings and events.

Our Benefits

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1,000 per year
• Annual Salary of £28,000 – £30,000 depending on experience

And much much more!

A DAY IN THE LIFE OF A SALES EXECUTIVE IN OUR HOTEL

What You’ll Be Doing

• Drive local lead generation by proactively identifying and cultivating new business opportunities within the cluster’s catchment area, while maintaining strong relationships with existing and lapsed clients.
• Support and manage the meetings & events (M&E) process at hotel level, ensuring smooth administration, accurate reporting, and timely communication with stakeholders.
• Act as a key liaison between on-property teams, the M&E Manager, and Cluster Commercial teams to maximise local opportunities and deliver a robust pipeline of meetings, events, and group business.
• Balance proactive and reactive responsibilities: proactively generate new enquiries and partnerships, while reactively responding to incoming leads and client needs with efficiency and professionalism.
• Report directly to the Cluster General Manager, with ongoing support from the Fragrance Sales Team to ensure alignment with wider sales strategies.
• Provide administrative and reporting support, ensuring data capture, database management, and performance tracking are accurate and timely.
• Contribute to local marketing and social media activity in collaboration with RBH Marketing, ensuring visibility of hotel offerings in the local market.

Main Responsibilities

• Local Lead Generation
  • Actively identify, secure, and contract new and repeat local business, with a focus on corporate meetings, events, and team‑building activities.
  • Research and target local businesses, venue‑finding agencies, and leisure attractions to build mutually beneficial partnerships.
  • Conduct regular face‑to‑face sales calls, networking, and community engagement to strengthen the hotel’s local presence‑local and nationally.
• Meetings & Events Process
  • Support the M&E Manager in handling enquiries, proposals, contracts, and event logistics.
  • Ensure smooth coordination between hotel operations and clients to deliver successful events.
  • Maintain accurate records of enquiries, conversions, and event performance.
• Administration & Reporting
  • Provide timely and accurate reporting to the Cluster General Manager on sales activity, pipeline, and event performance.
  • Ensure effective data capture and database management, working closely with RBH Marketing and the Fragrance Sales Team.
  • Prepare reports, presentations, and analysis using Word, Excel, and PowerPoint.
• Proactive & Reactive Sales
  • Proactively generate new leads and opportunities through research, calls, and appointments.
  • Reactively manage incoming enquiries, ensuring quick turnaround and high-quality client service.
  • Feed national leads into the Fragrance Sales Team for further development and account management.
• Collaboration & Representation
  • Work closely with the Cluster Commercial team to execute strategies that drive local revenue.
  • Represent the hotel at local trade shows, networking events, and community activities.
  • Support social media and marketing initiatives to enhance local visibility.

What We Need from You

• Proven experience in hotel or hospitality sales, with a strong track record in meetings & events and local lead generation.
• Strong commercial outlook with focus on sales, marketing, and revenue growth.
• Excellent customer care, account management, and negotiation skills.
• Strong administrative and reporting skills, with proficiency in Word, Excel, and PowerPoint.
• Knowledge of PMS and CRM systems preferred (training provided).
• Highly motivated, proactive, and reactive, with strong interpersonal and influencing skills.
• Ability to communicate effectively at all levels and build lasting relationships.
• Willingness to travel locally and occasionally nationally for client meetings, trade fairs, and exhibitions.
• Open to new ideas and committed to implementing effective initiatives that benefit the hotels.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]