Sales and Customer Service Executive

NWF Group Plc; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established fuel distributor based in Crewe is seeking a Customer Service Sales Executive. The role involves managing customer queries, converting quotations into orders, and providing excellent customer service. Candidates should have telephone-based customer experience, confidence in negotiations, and strong interpersonal skills. This position offers a salary of £25,396.80 per annum plus bonuses and includes extensive training and progression opportunities within the company, making it an attractive opportunity for the right candidate.

Benefits

33 days holiday including bank holidays

Discounts across shopping, groceries, travel

Extensive progression opportunities

Incentive and company days out

Long service awards

Company pension and life assurance

Qualifications

• Previous experience in a customer focused role, ideally telephone based.
• Ability to provide unrivalled customer service and work to SLA's.

Responsibilities

• Manage customer queries from first contact through to completion.
• Support the sales team by converting previous quotes to completed orders.
• Deal with a high volume of customer calls.

Skills

Friendly, approachable and confident telephone manner

Confident negotiation skills

Strong interpersonal skills

Job description

NWF Fuels are recruiting a Customer Service Sales Executive to join our well-established, high performing, fast paced team, based out of our head office in Crewe. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.

Why NWF Fuels?

25,396.80 per annum plus bonus opportunity

Flexible on hours preference - Monday to Thursday or Monday to Friday, 8am to 5pm or 9am to 6pm

Optional Saturday paid at enhanced overtime rate of 1.5x hourly rate

Initially fixed term to April 2026 to support through the peak period - permanent opportunity for the right candidate

33 days holiday including bank holidays with the option to buy more

Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!

Extensive progression opportunities across the wider group that has 2 other businesses

Incentive and company days out

Extensive training opportunities with funded accredited courses

Long service awards

company pension, life assurance, cycle to work scheme, employee assistance programme, free refreshments, free on-site parkin

Day to Day

Managing customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers satisfaction

Supporting the sales team by converting previous quotes to completed orders

Dealing with a high volume of customer calls over the peak period

Recording all data accurately into our systems keeping customer records up to date

What Will You Bring?

Previous experience in a customer focused role - telephone based would be advantageous

Friendly, approachable and confident telephone manner

Confident negotiation skills when working with customers to convert quotes into orders

Ability to provide unrivalled customer service and work to SLA's

Strong interpersonal skills with the ability build relationships both with customers and other internal departments

Who are NWF Fuels?

NWF Group comprises of 3 key businesses : NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Fuels different? Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113k customers. The business has grown organically and through acquisition currently standing as the third largest fuel distributor in the UK

we plan to climb higher and want you to be a part of it!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.

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