Sales and Customer Service Coordinator

Steele Charles Ltd; Taunton; On-site; GBP 25,000; Full time

Job summary

A values-led ingredients supplier in Taunton is seeking a Sales Coordinator to facilitate day-to-day sales operations and provide customer support. This permanent, full-time role involves order management, internal coordination, and administration tasks, ensuring smooth order fulfilment. Candidates should have experience in customer service or sales administration and be comfortable using Microsoft 365. The position offers a salary of around £25,000, 25 days holiday plus bank holidays, and opportunities for training and professional development.

Benefits

25 days holiday plus bank holidays

Health cash plan

Pension

Training and development opportunities

Supportive working environment

Qualifications

• Experience in customer service or sales administration is preferred.
• Proficient in Microsoft 365 applications.

Responsibilities

• Process customer orders via multiple channels.
• Manage order queries and support account managers.
• Coordinate with internal teams to meet customer needs.
• Maintain records and support sales administration.

Skills

Customer service experience

Sales administration

Microsoft 365 proficiency

Job description

We’re recruiting on behalf of a privately owned, values-led business operating within the ingredients and supply sector. The company works with a wide range of UK customers and is known for its ethical approach, long-term partnerships, and high standards of service and quality.

They are looking to appoint a Sales Coordinator to support day-to-day sales operations and customer service, working closely with internal teams to ensure smooth order fulfilment.

The Role

This is a varied coordination role supporting customer orders, internal communication, and sales administration. Full training is provided, making this well suited to someone with experience in customer service, sales administration, or office-based coordination who is looking for stability and development in a purpose-driven environment.

Key Responsibilities

Order Management

• Receive and process customer orders via email, phone, EDI, or online systems
• Check and confirm orders, progressing them through to invoicing and dispatch

Customer Support

• Manage order queries, delivery issues, and stock requests
• Support account managers with follow-ups and administration

Internal Coordination

• Liaise with production, planning, and despatch teams to meet customer requirements

Administration

• Maintain accurate records and run standard order reports
• Support wider sales administration activities

About You

• Reliable, professional, and detail-focused
• A collaborative team player with a positive, adaptable approach
• Well organised with good time management skills
• Comfortable learning new systems and processes

Preferred Experience

• Previous experience in customer service or sales administration
• Confident using Microsoft 365 (Excel, Word, Outlook)

What’s On Offer

• Permanent, full-time role 36.5 hours per week
• Salary circa £25,000 per annum
• Office-based working in Somerset
• Monday to Friday hours with early Friday finish
• 25 days holiday plus bank holidays
• Health cash plan and pension
• Training and long-term development opportunities
• Supportive, people-focused working environment