Sales Agent

Utility Warehouse; United Kingdom; On-site; GBP 27,000; Full time

Job summary

A leading utility provider in the UK is seeking motivated individuals to join their New and Customer Retention team. This remote role involves managing inbound calls from potential customers and existing ones, while meeting sales targets and call KPIs. Candidates should possess excellent sales skills, resilience, and a desire to build relationships. Benefits include 33 days of holiday, a pension scheme, and ongoing training.

Benefits

33 days holiday including bank holidays

Full induction and equipment coverage

Service discounts

Pension scheme

Life assurance

Employee Assistance Programme

Virtual GP

Healthcare discounts

Family-friendly policies

Ongoing training

Qualifications

• Previous sales experience required.
• Motivation to improve and able to meet targets.
• Excellent relationship-building skills.

Responsibilities

• Manage inbound calls from potential and existing customers.
• Meet call handling KPIs and sales targets.

Skills

Sales skills

Active listening

Resilience

Persuasiveness

Relationship-building skills

Job description

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Location: Remote

Hours: 40 hours per week, between 8:15 am and 5:45 pm, Monday to Saturday.

Salary: £26,800 plus monthly bonus

Remote Working: Available

About Us

Hi! We're UW. We’re on a mission to simplify utilities by providing them all in one place—one bill for energy, broadband, mobile, and insurance, along with significant savings!

We aim to double in size as we help more people save time and money. Big ambitions, driven by people like you.

Our Values

We put people first. It’s all about you.

You’ll need to be a people person with excellent sales skills. Active listening and understanding customer needs are key to offering appropriate products.

Requirements include previous sales experience, resilience, persuasiveness, a 'can do' attitude, motivation to improve, ability to meet targets, and excellent relationship-building skills.

Team and Responsibilities

Our New and Customer Retention team manages inbound calls from:

• Potential customers interested in our services.
• Existing customers considering cancelling services or their accounts.
• Existing customers adding new services.

Daily Expectations

Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence.

Achieve sales targets, handle outstanding tasks and callbacks, attend training sessions, and participate in team huddles.

Why Choose UW?

We offer benefits like 33 days holiday including bank holidays, full induction and equipment coverage, service discounts, pension scheme, life assurance, Employee Assistance Programme, virtual GP, healthcare discounts, family-friendly policies, team events, inclusion groups, and ongoing training.