Sales Agent

Utility Warehouse; London; Remote; GBP 26,000 - 30,000; Full time

Job summary

A utilities service provider is seeking a Sales Agent to manage inbound calls from customers. This remote position requires minimum 1 year of sales experience and the ability to meet KPIs. Benefits include a salary of £26,800 plus bonuses, 33 days of holiday, and ongoing training opportunities. Join a diverse team at a company committed to improving customer experiences and supporting employee growth.

Benefits

33 days holiday

Commission bonuses

Employee Assistance Programme

Life assurance

Discount on services

Free virtual GP service

Qualifications

• Minimum 1 year sales experience in a call centre environment.
• Motivated to improve self with a positive attitude.
• Ability to meet sales targets consistently.

Responsibilities

• Manage inbound calls from potential and existing customers.
• Hit sales targets and call handling KPIs.
• Attend training and participate in team activities.

Skills

Sales experience

Resilience

Persuasiveness

Relationship-building

Job description

Overview

Location: Remote

Hours: 40 hours per week, between the hours of 8.15am and 5.45pm Monday to Saturday

Salary: £26,800 plus monthly bonus

Remote Working: Available

Role: Sales Agent

Responsibilities

• Manage inbound calls from potential customers enquiring about services and looking to join us.

• Manage inbound calls from existing customers who are considering cancelling a service or their account, or who want to add a service.

• Meet call handling KPIS such as a minimum of 5 calls per hour and 90% adherence.

• Hit sales targets such as new customer or retention conversion percentages.

• Review outstanding tasks and callbacks; attend training and upskilling sessions; participate in team huddles.

Requirements

• Previous sales experience (minimum 1 year in a call centre environment to be considered).

• Resilient and persuasive with a "can do" attitude and motivation to improve yourself.

• Able to meet targets and have excellent relationship-building skills.

Team and Work Environment

We work together. Your team and the people you will work with.

• New and Customer Retention.

This team manages inbound calls from:

• Potential customers enquiring about our services and looking to join us.

• Existing customers who have service(s) with us and are considering cancelling or altering their account.

• Existing customers contacting to add an additional service to their account.

What to Expect Through the Day as an Advisor

• Progress updates through daily tasks and call backs.

• Attend training and upskilling sessions; participate in team huddles.

• Meet targets for call handling and sales.

Benefits

• £26,800 plus commission

• 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm).

• Full induction and equipment provided with all costs covered by UW.

• Discount on services; matched pension contribution and life assurance up to 4x salary.

• Employee Assistance Programme including free counselling and legal advice.

• Free virtual GP service plus discounts on healthcare and medical cash plans.

• Enhanced family-friendly policies; opportunities to join Belonging groups for inclusivity.

• Ongoing learning, development and training to help you thrive.

About Us

Here at UW we’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings. We’re aiming to double in size as we help more people to stop wasting time and money.

We put people first. It’s all about you. Apply today!

We'll consider candidates with experience in: Call Centre Sales Agent, Telesales Executive, Inbound Sales Advisor, Outbound Sales Representative, Customer Service & Sales Representative, Inside Sales Executive, Sales Support Agent, Telemarketing Executive, Business Development Representative, Client Services Advisor, Sales Consultant.

Additional Information

Not sure you meet all the requirements? Research shows that women and members of other underrepresented groups may not apply if they think they do not meet every qualification, even if they often do. We provide equal opportunities and a diverse, inclusive work environment. You are welcome to apply regardless of age, disability, gender, marital status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t hesitate to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. If checks are unsatisfactory or incomplete or you fail to disclose required information about convictions, it could lead to withdrawal of an offer of employment.