Sales Advisor 30h

H&M; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global fashion retailer is seeking a part-time Sales Advisor in London. You will greet customers, provide excellent service, process deliveries, and maintain stock. Familiarity with fabrics is a plus, but not mandatory. Ideal candidates are enthusiastic about the brand, customer-focused, and adaptable. This position offers a 25% employee discount and opportunities for development.

Benefits

25% staff discount

Development opportunities

Incentive programs

Qualifications

• Enjoy engaging with people and delivering excellent service.
• Adaptable to changing priorities and schedules.
• Proactive and driven to take initiative.
• Genuine interest in understanding customer needs.
• Open to feedback and opportunities for growth.
• Passion for the brand and collection.
• Willing to work varied hours, including evenings and weekends.
• Proficient in English.

Responsibilities

• Greet customers and provide high-quality service.
• Engage customers and enhance their shopping experience.
• Process deliveries and replenish stock.
• Collaborate to create welcoming shopping environments.

Skills

Customer-focused

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Job description

Overview

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Responsibilities

• Greet customers and embody the brand ethos through high-quality service on the shop floor, at the cash desk, and in fitting rooms.
• Engage with customers, initiate conversations and provide proactive, genuine assistance to enhance the shopping experience.
• Process deliveries, replenish stock and merchandise latest garments on the shop floor.
• Collaborate with the team to create welcoming experiences that showcase the brand.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc.

Additional Information

This is a part-time position with a contract of 30 hours a week. Please apply by sending in your CV in English as soon as possible.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.