Sales Administrator Wholesale

Gbs Uk; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent UK company is looking for a Customer Relationship Manager based in Manchester. The successful candidate will ensure timely processing of orders while maintaining customer relations. Key responsibilities include coordinating deliveries, managing stock issues, and creating necessary Customs paperwork. The ideal candidate should possess excellent communication skills, customer service experience, and a proactive attitude. This role offers numerous benefits including a 4-day working week, company pension, and staff discounts.

Benefits

4-day working week

Company pension

Discretionary profit share bonus

Staff discounts

24 days annual leave + 8 bank holidays

Extra day of annual leave for every 3 years service

Enhanced Maternity & Paternity scheme

Paid day off for volunteering

Discounted gym membership

Qualifications

• Fluency in English and another European language preferable but not essential.
• Strong market knowledge of the outdoor industry would be advantageous.
• Understanding of international logistics and Customs paperwork.

Responsibilities

• Ensure orders are processed on time and adhere to customer requirements.
• Maintain database of customer details and profiles.
• Manage stock issues and coordinate deliveries.

Skills

Fluency in English

Customer service experience

Good IT skills

Communication skills

Time management

Tools

D365 operating system

Microsoft Excel

Microsoft Office

Job description

Customer Relationship Manager – Keighley

Are you an excellent communicator with strong customer service experience? You will work alongside a Planning Team to ensure customer orders are delivered on time and in full.

Responsibilities

• Ensure orders are processed in a timely manner, correctly priced and individual customer requirements such as booking in processes are adhered to.
• Assist with coordination and delivery of all salesman samples.
• Ensure orders for Marketing team are processed and delivered on time to global destination(s).
• Create accurate Customs paperwork for all customer and Marketing orders as required.
• Management of stock issues, working alongside the Planning Team to ensure customer orders are delivered on time and in full.
• Proactive management of customer orderbook including preorders, in‑season orders and back orders, ensuring timely updates to customers regarding PO due dates.
• Maintain database of all customers details and profiles.
• Ensure all daily order business is completed on time including sending stock availability reports.
• Manage and update customer specific ordering portals with order details as required.
• Maintain regular contact with customer via phone and email.
• Assist with ad‑hoc administrative tasks as required.
• Reinforce and act as an ambassador for the Regatta Group Company Values.
• Maintain meaningful Personal Development Plan.
• Take steps to constantly refresh understanding of best practice and knowledge of business performance.

Qualifications

• Fluency in English and another European language preferable but not essential.
• Strong market knowledge of the outdoor industry would be advantageous.
• Excellent customer service experience in an export environment.
• Understanding of international logistics and Customs paperwork.
• Previous experience on D365 operating system an advantage but not essential.
• Excellent communication, strong work ethic & positive 'can do' attitude.
• Self‑motivated with excellent time management.
• Good IT skills including intermediate Excel and Microsoft Office.

Benefits

• 4‑day working week.
• Company pension.
• Discretionary profit share bonus.
• Pension.
• Staff discounts.
• Access to company benefits website.
• 24 days annual leave + 8 bank holidays.
• Extra day of annual leave for every 3 years service up to an additional 3.
• Enhanced Maternity & Paternity scheme after 2 years service.
• Birthday hours.
• Company walks.
• State‑of‑the‑art Head Office.
• A paid day off for volunteering.
• Free parking.
• Subsidised canteen and Starbucks.
• Cycle to work scheme.
• Discounted gym membership.
• Fitness suite with options including Yoga and Bootcamp classes.
• Shower facilities including hairdryers and straighteners.