Sales Administrator

GET STAFFED ONLINE RECRUITMENT LIMITED; Kendal; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A reputable luxury watch retailer in Kendal is looking for a Sales Administrator to provide support to the sales team and enhance client experiences. You will be the first point of contact for clients, responsible for managing sales orders, appointments, and overall administrative tasks. Ideal candidates will have excellent communication skills, a strong customer service focus, and the ability to handle multiple responsibilities. This role offers competitive pay, holiday entitlement, and opportunities for professional development.

Benefits

Annual performance bonus

29 days holiday including bank holidays

Workplace pension scheme

Team socials and collaborative culture

Qualifications

• Previous experience in sales administration or customer service role is desirable.
• High levels of organization and reliability are essential.
• Confidence in client interactions, both in-person and remotely.

Responsibilities

• Welcoming clients and representing the business professionally.
• Organising client appointments and assisting the sales team.
• Processing sales orders and managing invoicing and packaging.

Skills

Customer-focused mindset

Clear verbal and written communication

Organisational skills

Attention to detail

Proactive approach

Tools

Microsoft Office

CRM software

Job description

Administrator | Luxury Watches

Location: Kendal, Lake District

Salary: £24,500 + 35 hours per week + Annual Bonus + 29 Days Holiday + Pension

Join one of the UK’s most respected names in luxury timepieces.

Our client doesn’t just sell watches – they sell milestone experiences, craftsmanship, and trust. From their base in the heart of the Lake District, they have built a national reputation for integrity, expertise, and delivering an exceptional client experience.

They specialise in the buying and selling of prestigious luxury watches and work with clients across the UK. Due to continued growth, they are now looking for a Sales Administrator to support their sales team and act as a key front-of-house presence for clients.

This role is central to the smooth running of the business. You will be the first point of contact for many clients, supporting the sales process end-to-end and ensuring that every interaction reflects professionalism, care, and attention to detail.

This position suits someone who is organised, dependable, and comfortable working in a client-facing environment where accuracy, follow-through, and tone really matter.

What You’ll Be Doing:

• Welcoming clients into the showroom and representing the business in a professional, polished manner.
• Organising client appointments and supporting the sales team’s daily schedule.
• Assisting with invoicing, packaging, and dispatch of client orders.
• Processing and managing sales orders from start to finish, ensuring accuracy in order entry, invoicing, and billing.
• Acting as a point of contact for clients, handling enquiries with confidence and maintaining the brand’s tone and standards.
• Providing administrative support to the sales team to ensure deals progress smoothly.
• Delivering after-sales support, including order amendments, exchanges, and warranty or insurance enquiries.
• Building and maintaining strong client relationships through thoughtful follow-up and personalised communication.
• Maintaining accurate records of client interactions, enquiries, and transactions within the CRM system.
• Working closely with the Sales Manager and wider team to support overall sales performance.

What They’re Looking For:

• Previous experience in a sales administration, client support, or customer service role (desirable).
• A strong customer-focused mindset with genuine pride in delivering excellent service.
• Clear, professional verbal and written communication skills.
• High levels of organisation, reliability, and attention to detail.
• Ability to prioritise tasks effectively and manage multiple responsibilities.
• Confidence interacting with clients both in person and remotely.
• A proactive, self-motivated approach with a strong sense of ownership.
• Competence using Microsoft Office and general office systems.
• Experience with CRM software is desirable, but not essential.

What You’ll Get:

• Salary: £24,500 depending on experience.
• Bonus: Annual performance bonus.
• Holiday: 29 days including bank holidays.
• Personal Development: They invest heavily in training and development aligned with your strengths and interests. For the right individual, there may be opportunities to develop into more commercially focused roles over time.
• Hours: 35-hour week (Monday – Friday) with alternate Saturdays (those weeks are 33.5 hours with a weekday off). This role can be offered as either one full-time position or split between two part-time positions, depending on availability and suitability.
• Pension: Workplace pension scheme.
• Extras: Team socials, company events, collaborative working culture.

Why This Role Matters?

You will play a key part in shaping the client experience and supporting high-value sales by ensuring everything behind the scenes is accurate, calm, and professional.

You’ll work closely with a small, focused team in an environment that values reliability, trust, and doing things properly.

Working Pattern

Our client is open to:

• One full-time hire, or
• Two part-time hires, depending on availability and fit

Flexibility can be discussed with the right candidates.

How to Apply

Please apply now via our client’s short application process including a couple of quick assessments designed to help them (and you) make sure it’s the right fit. You’ll even get your own behavioural profile to keep – a great insight into how you work best.

Interviews are ongoing with a start planned for February 2026, so please apply right away!