Sales Administrator

Tiger Recruitment; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A values-driven food and beverage company located in Shoreditch, London, is seeking a Sales Administrator to enhance its commercial operations. The role emphasizes delivering excellent customer service, accurate data management, and supporting the commercial team. Essential skills include experience in sales support and customer service, strong organizational skills, and proficiency with Excel. This full-time position offers a salary range of £30,000 - £35,000 depending on experience, and requires working 5 days a week in the office.

Qualifications

• Experience in sales support, customer service, or commercial administration.
• Ability to manage multiple priorities effectively.
• Comfortable working with digital customer portals and platforms.

Responsibilities

• Process customer orders accurately and handle deliveries.
• Maintain and update product portfolios across channels.
• Complete and manage new line forms and customer setup.
• Manage data requests and system updates for customers.
• Act as first contact for product complaints and maintain records.
• Assist with compliance documentation and customer audits.
• Support Retail and commercial teams with administrative tasks.
• Produce reports on product availability and customer activity.

Skills

Sales support experience

Customer service

Order processing

Strong organizational skills

High attention to detail

Confident in Excel

Strong communication skills

Experience with digital customer portals

Tools

ERP platforms

Job description

Sales Administrator | £30,000 - £35,000 DOE | Perm | 5 days office based | Shoreditch, London

An exciting and values-led food and beverage business is seeking a Sales Administrator to support its commercial operations across both Out-of-Home and Retail channels. This role plays a central part in delivering an excellent customer experience, ensuring accurate data management and enabling the commercial team to operate efficiently while upholding the high standards associated with a premium brand.

Key Responsibilities

Order Processing and Customer Support

• Process customer orders accurately, ensuring correct pricing, delivery details and product availability
• Work closely with supply chain and logistics teams to support order fulfilment and resolve issues proactively
• Maintain order trackers, back order information and customer communications where required
• Act as a professional first point of contact for day to day order related queries

Product and Portfolio Management

• Maintain and update product portfolios across Out-of-Home and Retail channels
• Ensure accuracy of product data including pricing, formats, specifications and status changes
• Support new product introductions, delists, artwork updates and SKU amendments
• Act as a central point of contact for internal product information requests

New Line Forms and Customer Setup

• Complete, submit and track new line forms
• Manage new customer and product setup, ensuring master data accuracy across systems
• Collaborate with finance, supply chain and technical teams to ensure correct pricing and configuration

Customer Portal Management

• Update and maintain customer portals with product, pricing, imagery, technical and compliance documentation
• Manage data requests, audits and system updates across Retail and Out-of-Home customers
• Monitor platform notifications and ensure timely completion of required actions

Customer Product Complaints

• Act as the first point of contact for customer product complaints across all channels
• Log and manage complaints through internal systems with accurate and complete information
• Liaise with technical, quality and supply chain teams to support investigations and resolution
• Communicate clearly with customers and account managers on progress and outcomes
• Maintain complaint records and support trend reporting for continuous improvement

Technical and Compliance Support

• Assist with gathering and submitting technical and compliance documentation including EUDR, packaging, allergens and sustainability data
• Maintain organised and up to date compliance files
• Support customer audits and technical queries with accurate information

Commercial and Sales Support

• Provide administrative support to Retail and Out-of-Home teams including price files, promotional calendars and reporting
• Support tender submissions, customer reviews and internal commercial meetings
• Assist with sample requests, forecasting inputs and product launch trackers

Systems and Data Management

• Maintain accurate product, pricing and customer data across ERP and internal systems
• Ensure consistency of customer master data and documentation
• Produce reports on product availability, listings, order patterns, pricing changes and customer activity

Skills and Experience

Essential

• Experience in sales support, customer service, order processing or commercial administration
• Strong organisational skills with the ability to manage multiple priorities
• High level of accuracy and attention to detail
• Confident user of Excel and business systems including ERP platforms
• Strong communication skills and a collaborative approach
• Comfortable working with digital customer portals and platforms

Desirable

• Experience across both Retail and Out-of-Home channels
• Exposure to product complaints handling or quality and technical processes
• Experience working with compliance documentation or sustainability data

REF: JGA/144489

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