Sales Administrator

Arden Personnel; England; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading international design firm is looking for a Sales Administrator in Stratford-upon-Avon. This office-based role involves processing international sales orders, ensuring accurate and timely deliveries, and providing customer support. Ideal candidates will have strong administrative skills, be proficient in Excel with functions like VLOOKUP, and possess a customer-first mindset. You'll manage logistics coordination and documentation in a fast-paced environment, offering a competitive salary and benefits including holiday and birthday leave.

Benefits

22 days holiday + bank holidays

Birthday off

Charity day per year

Free onsite parking

Premium tea & coffee

Qualifications

• Strong administrator, ideally in a similar role with international exposure.
• Confident using Excel daily for order processing.
• Attention to detail and strong organizational skills.

Responsibilities

• Process and manage international sales orders from entry to delivery.
• Monitor order status and proactively resolve issues.
• Act as a key point of contact for international customers.

Skills

Strong administration

Excel (VLOOKUP/XLOOKUP)

Customer service

Attention to detail

Clear communication

Tools

ERP/CRM system

Job description

From order to doorstep: keep customers worldwide happy, informed and on time.

Stratford-upon-Avon Fully office-based (no hybrid working) Full-time, permanent.
Salary: up to £26,000 £30,000 per annum Hours: 37.5 per week (flexible start between 07 30) Free onsite parking

What s on offer for this Sales Administrator role?

• 22 days holiday + bank holidays
• Your birthday off as an extra day holiday
• One charity day per year
• Premium tea & coffee, modern office environment

About the company

Our client is a multi-award-winning, design-led business that s grown into a global brand since 2006, with products sold in 60+ countries and partnerships including 4 & 5-star hotels, Michelin-starred restaurants and major airline carriers.

The role

As Sales Administrator you ll be the engine behind smooth international order processing supporting the sales team, coordinating global shipments, and ensuring customers receive accurate, on-time deliveries. It s a great mix of customer service, order admin, Excel/spreadsheet work, and logistics coordination.

Key responsibilities

Order Management

• Process and manage international sales orders from entry to delivery
• Ensure accuracy of order details, pricing and customer information
• Monitor order status and proactively resolve issues or delays
• Raise and manage sales orders, invoices, despatch notes and credit notes

Logistics Coordination (Movement of Goods) Full training will be given

• Arrange international shipping and liaise with couriers, freight forwarders and customs agents
• Prepare/verify shipping documentation (commercial invoices, packing lists, export/customs paperwork, Certificates of Origin)
• Track shipments, follow up on delivery issues, and provide timely updates
• Review courier/freight invoices and raise discrepancies

Customer Support

• Act as a key point of contact for international customers/distributors (email & phone)
• Handle queries and resolve issues quickly to maintain excellent customer satisfaction
• Build strong relationships with repeat customers

Compliance & Documentation

• Maintain accurate records of orders, shipments and supporting documentation
• Ensure compliance with international trade processes and company procedures

Collaboration

• Work closely with sales, warehouses and external partners to keep everything moving
• Support forecasting and stock/inventory planning through accurate tracking

What we re looking for?

Essential

• You will be a strong administrator, ideally in a similar role with international exposure.
• Confident using Excel daily (formulas/lookup functions such as VLOOKUP/XLOOKUP)
• Strong organisation, accuracy and attention to detail
• Clear communication skills and a customer-first mindset
• Able to juggle multiple priorities and deadlines

Nice to have (but not essential)

• Exposure to international shipping/export documentation, freight forwarders, customs processes
• Knowledge of Incoterms and customs regulations
• Experience using an ERP/CRM system

Interested?