Sales Administrator

KT & COE RECRUIT LTD; England; On-site; GBP 20,000 - 30,000; Full time

Job summary

A UK-based recruitment company is looking for a detail-oriented Sales Administrator responsible for efficiently managing sales-related processes. This role involves creating and maintaining customer records, processing sales invoices, and ensuring compliance with company standards. The ideal candidate should have strong organizational skills, attention to detail, and the ability to communicate effectively across teams. This position is crucial for delivering excellent customer service and supporting the sales team.

Qualifications

• Excellent organizational skills for managing customer records and sales files.
• Strong attention to detail to review orders for accuracy.
• Ability to communicate effectively with internal teams and customers.

Responsibilities

• Create and maintain customer records and sales files.
• Process sales invoices and track customer orders.
• Ensure compliance with company policies and procedures.

Job description

Main Purpose of the Role

To ensure the efficient and accurate administration of all sales-related processes in line with company standards. The role includes managing customer enquiries, maintaining accurate records, and delivering a level of service that consistently achieves complete customer satisfaction.

Key Responsibilities

Sales & Order Administration

• Create and maintain customer records and sales files within required timeframes.
• Issue preparation or service requests to relevant internal teams.
• Process sales invoices and relevant paperwork.
• Process and track finance or payment settlements.
• Monitor internal systems for updates, bulletins, or changes relevant to sales operations.
• Track and progress customer orders from initial placement to completion, keeping the sales team updated at each stage.
• Assist with reviewing and checking orders for accuracy.
• Download and process order confirmations, invoices, and related documents daily.
• Notify relevant teams of incoming stock, deliveries, or product arrivals.
• Process damage reports or claims where required.
• Handle stock transfers or allocation requests.
• Manage preparation requests for display, demonstration, or promotional stock.
• Assist with credit control or customer account queries.
• Enter costs, commissions, and bonuses into internal systems and process accordingly.
• Review sales profitability and flag discrepancies to managers.
• Ensure all promotional offers or bonuses are claimed and relevant documents are uploaded.
• Upload and file all documents into the correct digital systems.
• Update customer preferences in line with GDPR requirements.
• Maintain customer information in all internal and external databases.
• Ensure all orders and paperwork are completed and signed according to company procedures.
• Keep internal compliance systems up to date.
• Process purchase ledger invoices and allocate costs accurately.

Housekeeping & Compliance

• Maintain clear, logical filing systems for easy access by all staff.
• Check, split, and file completed sales packs within required timeframes.
• Update internal teams on any customer or order changes.
• Provide daily updates to the Accounts department on any required payments or changes.
• Comply with all company Health & Safety policies and procedures.
• Undertake any additional related tasks as required by the business.