Safer Gambling & Risk Team Leader Spanish Speaking

tombola; Sunderland; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading gaming company in Sunderland is seeking a team leader to support and inspire their team while prioritizing player protection. The ideal candidate will be a fluent Spanish speaker with strong leadership skills and a passion for operational excellence. You will foster a collaborative culture and drive improvements in player safety. Your role will require flexibility in working hours, including evenings and weekends.

Benefits

Inclusive culture

Opportunities for professional development

Qualifications

• Fluent in Spanish and good command of English (B2 or above).
• Experience in leadership and team development.
• Ability to analyze performance data and improve processes.

Responsibilities

• Inspire and support your team across shifts.
• Handle escalations and complex situations.
• Conduct quality checks and provide feedback.
• Collaborate with various teams to ensure best practices.

Skills

Native or near-native Spanish speaker

Strong knowledge of Safer Gambling or Risk specialisms

Experience in leading and supporting teams

Excellent communication skills

Job description

Overview

UK Based | 40 Hours | Permanent. Working Hours: We need someone fully flexible to help support our team and players, including evenings and weekends. Shifts aren’t set in stone and will likely follow a rolling pattern, giving you variety and the chance to keep things interesting.

At tombola, we are committed to creating a safe, fair, and fun experience for our players. We are looking for leaders who care about player protection as much as they care about supporting and developing their team.

What You Will Be Doing

• Supporting and inspiring your team across shifts
• Acting as the first point of contact for escalations and complex situations
• Coaching and developing your team to reach their potential
• Collating and analysing performance data to identify trends and drive improvements
• Sharing best practice and helping improve processes across the Safer Gambling and Risk teams
• Conducting quality checks, providing constructive feedback, and championing a culture of quality
• Collaborating with colleagues across CS, Product, Compliance, and other teams
• Representing your team and the business internally and externally when needed

What We Are Looking For

• Native or near-native Spanish speaker with English at B2 (Intermediate) or above
• Strong knowledge of Safer Gambling or Risk specialisms
• Experience in leading, motivating, and supporting teams
• Passion for player protection and operational excellence
• Excellent communication skills and a collaborative approach
• Organised, proactive, and confident in spotting issues and finding solutions

Why tombola

Here it is not just about the numbers, it is about the people, the players, and the culture. You will join a team that values your ideas, your leadership, and your perspective while making a real difference in keeping our players safe.

Step in, make an impact, and help us keep tombola a safe and fun place to play.

At tombola we know that our differences make us stronger and that thinking differently is key to long term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be me value. We are committed to creating opportunities for everyone here at tombola, we welcome applications from all backgrounds and encourage individuals to apply, even if you don’t meet every requirement.